normally give a 5 but not this year. is a program that anyone can understand. easy to use. need to fix the handler though. i had my taxes saved and all of a sudden after efile transmission the program wont let me into my t19 file. i copied the file to the program and it said it wasn't an HR block file. i had done nothing to this file but try to open it. i did get an email stating that my taxes were submitted but had to go online with fed and state to see if they were being processed because i couldn't get into the file to see if the taxes were accepted and got no verification code they were submitted. Federal i saw they were being processed same day, state i had to wait 4 days. disappointed at the loss of the data within the file cause i will have to manually do everything next year.
Pros: Easy to prepare, Easy to import documents, Fast
The software is very user friendly and I have used it every year for last 12 years or so. I recommended it to a friend who used to pay an accountant & now she does her taxes herself.