I have been using H&R Block Tax Preparation software for over 5 years, but lost all my previous data files when my computer crashed and burned. I am a retiree with pensions and social security (1099-R forms, no W-2s). Initially the program would not let me enter the 1099 information. Phone calls did not work. I let it sit for a day. Went back the next day and it worked! I suppose all's well that ends well -- but it was very frustrating.
I have used this taxware for a few years, I was going to switch to Turbo Tax to compare, however Turbo would not work on my current windows operating system. I have had to go into the program and manually override some portions of the state program (Michigan) to insure that I received the correct credits. I would say that it does save a lot of typing and it's easy to get printouts and copies for your records. and it's convenient to file electronically. I will be looking into doing an online program next year.
I was extremely disappointed with the software product 2019. There appeared to be malware attached to it and tried to force me to make an additional purchase before I could file. I have trusted them for years but think I will go elsewhere when it comes time to file next year!