2019 version failed to properly complete a simple foreign tax credit for federal and NY state. Required manual generation of NY forms! That is unacceptable. In addition many failures to connect to their servers to obtain / complete updates and final submissions! This is unacceptable! I have used HR Block software for many many years. This will likely be my last!!!
Like the program; easy to use except I have one problem. I file Fed. jointly and then have to file a NYS tax for just myself. I must be doing something wrong because I’m never able to electronically file my NYS tax. It always wants me to file the separate Fed. tax which I have separated out “married but filing separately”. That one never gets filed because I file my Fed. “Married and filing jointly”. I end up filing the joint Fed. electronically and my individual NYS by mail. No clue!
Easy to navigate and thorough. I am a long time user so probably biased on ease of use. However, new users should save after each section of input and not be afraid to use the goto feature to recheck or correct a section.