This product can be very frustrating to use. Using the back button on a particular page often takes you back many pages, not just one. Saving files is also messy as there is no default folder where they are stored and can be found.
I lilke using your program, but not going to purchase the software next year. Because I can get the same service for free by going to your website. I paid for the software and to e-file my taxes. When it's free if you go online.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Easy to use. Transfer last years tax info. Electronic transfer data from employer and brokerage firm. Built in checks and verification. Hassle free upload return to IRS.
Pros: Easy to prepare, Easy to import documents, Fast
The H&R Block tax software is easy to use once you get the hang of it. I first used it in 2016. It was an adjustment after doing my taxes for years on paper. This is much easier. Every thing is checked and then checked again to make sure you haven't made any mistakes. I would recommend it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Some problems with areas where questions are vague and the help is more vague. Example: This software would not let me e-file a state return, and the directions on how to make it work, didn't work. I also had difficulty understanding the mailing directions. But I figured it. I think.
I am blind and use a screen reader. Program use to be very easy to use. Program was changed to make it more graphic and less text based. It's much more difficult to use. The go to feature use to allow user to type in a topic, and program would find it. That feature is gone making program more difficult. All and all a real step down this year, and customer service to try to get help was time consuming and not helpful. People seemed more interested in pushing me to someone else than they were in helping.