Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Average customer rating
4.4
(149,385 Reviews)
Rating breakdown 149,385 reviews
5 Stars
97,819
4 Stars
28,080
3 Stars
10,451
2 Stars
5,420
1 Star
7,615
85%of customers recommend this product.
(
52,727 out of
61,885)
Customer Reviews for H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Customer Rating
1
Go Elsewhere
on April 4, 2026
Posted by: Mrb26
I decided to try this software. At the end, it said See you next year! Only if hell freezes over. It's hard to read, poor font and interface. It said repeatedly I was going to incur penalties for this or that, then, correctly, it would say, well, no, you're not. It can't handle a consolidated 1099. It won't create a state schedule to include all the info needed (had to create it without this program). It can't use the data you input to project estimated taxes, it just brings up the federal form for you to re-enter the data. It can't even do that for the state. You might as well do your taxes completely yourself, you'd save money and feel better about it.
Cons: Time consuming, Hard to prepare
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: ccoc
from Cleveland
Verified Purchase:Yes
I have used this for several years. It works well, but mMy main complaint would be that the screen image needs to be larger.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Works for me - mostly investments!
Have used this in the past years and makes it easy as format has not changed!
Have used this in the past years and makes it easy as format has not changed!
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
Easy to use once I got help getting my IRS IP PIN
on April 4, 2026
Posted by: Roy1947
from Tucson, Arizona
Extremely frustrating having to chase down a Payer's TIN for my SSA 1099. A very nice Tax Rep at one of your offices in Tucson was a huge help. I wish I had her name. Got zero response from your on-line wizards. Very disappointed. Successfully submitted my Fed & state returns. A buddy helped me with the IRS website. I will continue to use HRB software. I was the dog chasing his tail.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: CJ2day
from North Carolina
Verified Purchase:Yes
Great software! I’ve been using it for years. Never had an audit. I have a fairly simple return now and can do state and federal in less than 2 hours.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from California
Verified Purchase:Yes
Great software. We were able to do our taxes with ease. Thank you
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Download Issues
Verified Purchase:Yes
Had a little issue with downloading updates and/or State tax but they were resolved by waiting a couple of days -
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Dfar
from Canton, MI
Verified Purchase:Yes
Overall good, but need improvement between H&R Block and banking institutions with accuracy of importing forms
Pros: Maximizes refund
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock