Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Average customer rating
4.4
(149,385 Reviews)
Rating breakdown 149,385 reviews
5 Stars
97,819
4 Stars
28,080
3 Stars
10,451
2 Stars
5,420
1 Star
7,615
85%of customers recommend this product.
(
52,727 out of
61,885)
Customer Reviews for H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Posted by: Rtyi
Verified Purchase:Yes
When the software program makes an error, not able to make the change and complete the e-file.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Port Orange, Florida
Verified Purchase:Yes
I have used this program for several years and will not switch now.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Wayne98445
from Puyallup Washington
Verified Purchase:Yes
I love H&R Block Software. Saves. me hundred every year. Easy to use and ezsy E-File. You have a customer for life here...
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Michigan
Verified Purchase:Yes
Too expensive. Buy the time you buy the state software plus state e-filing it's too expensive for multiple state filings. Will try other options next year.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
We appreciate your feedback regarding the pricing of our services. We strive to maintain fair and transparent pricing for our customers, and we're sorry to hear that you found it to be expensive. Your feedback helps us understand our customers' needs better, and we're always looking for ways to improve. If you have any specific concerns, please don't hesitate to reach out to us at 1-800-472-5625. We're here to assist you in any way we can.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Colorado
Verified Purchase:Yes
I've been using this software for many years, it's been great.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
it's a trap, as always
on April 4, 2026
Posted by: odoketa
I paid for what I thought was fed plus state, then got charged for state. You're a fool to use this software.
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from VA
Verified Purchase:Yes
I've been trying to file my taxes since early February. This is my first year of RMD and the interview process as it existed in February wasn't useable. Local office said they didn't understand why I was even where I was in the process vs. their "process" in the office. I've talked to about 8 different Tier One, Two persons. my case was sent to Tier 3 when the March 13th update caused the program to not be able to read my return any more. The 27th update fixed that. I've heard from no one since I first started calling in early March. I've used "tax cut" since 1990. Had but three problems with the software, the second was about paying off my mortgage points early, resolving all the points not carried forward. Software could not handle that. The final interview process regarding RMD conflicts with what Section 9 on form 5329 says. I have nothing but two qualified RMDs, entered them together on one screen and then again on what was actually disbursed. That cancels out which is the same thing as not filling out form 5329. The blocks filled in there I don't understand but I know the interview is trying to determine if there is a penalty or not. That confused the local H&R Block office folks too. The software has been a great benefit to me over the decades but this year was a terrible experience working my way through 8 different persons, most of whom could not help me or call me back. And I just went ahead and filled when the software stopped preventing me from reading what it had saved and both my Tier 2 and 3 cases are still open. A terrible year
Pros: Easy to prepare, Fast
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Have been using HR block for years and so easy to use.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock