Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Average customer rating
4.4
(149,385 Reviews)
Rating breakdown 149,385 reviews
5 Stars
97,819
4 Stars
28,080
3 Stars
10,451
2 Stars
5,420
1 Star
7,615
85%of customers recommend this product.
(
52,727 out of
61,885)
Customer Reviews for H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Posted by: Sus00001
from Massachusetts
Verified Purchase:Yes
The software was glitchy a few times as I was using it. The first was that as I was importing tax documents, the whole program closed itself multiple times. The second was that I had trouble importing tax documents from one site consistently where it kept timing out (unclear if that was a server issue on HR Block's end or the bank's end). Didn't give me a lot of confidence, but ultimately made it through okay. I also didn't like that I had to manually click into every single transaction to manually verify the imported details -- I get why they make the user verify, but clicking through 500 transactions individually to verify complex details is insane. Should just let me say I verify all of them all at once per bank.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Alexandria Virginia
Verified Purchase:Yes
I bought the software in January so we have gone through a few updates. The update in early March introduced a bug that the program would not open my tax file. When I had a chat with your folks, the recommendation was to to either wait for another update or restart my return. Since I was 90% done with my return I decided to wait. After installing the mid March update, the program was able to open my return and I was in the process of electronic filing where the program asked me to update the Virginia part of the program. I agreed, and somehow the program locked up and I could not open the return. Finally the end of March update of both Federal and State worked fine and I filed my return
Pros: Easy to import documents
Cons: Hard to prepare
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Charlotte NC
Verified Purchase:Yes
As a 30+ year customer I can confidently say that the software is easy to use and accurate. It saves me so much time and helps me get my refund faster.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Rayd3
from Connecticut
Verified Purchase:Yes
The fact that I could still use my Windows 10 computer combined with its easy import of my previous tax info from Turbo Tax, made this a rewarding experience. I will use H&R Block software going forward
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Sarasota, FL
Verified Purchase:Yes
Good enough, but not perfect. Could be more intuitive and user friendly.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: HR53
from Omaha, NE
Verified Purchase:Yes
Long term customer and happy with the program for the most part. Still having issues with it downloading and installing the software and updates. Have to use a seperate profile. Also feel that when I purchase a state return that it should come with a free filing.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: DaveFish
Verified Purchase:Yes
finally did my taxes, but after sending them in electronically, it didn't go so well. First the Federal wasn't accepted due to an error with the AGI not coming over from my last years taxes. I had to override that then it took.
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from INDIANA
Verified Purchase:Yes
The product does work well. I used the software last year and thought it was good. I used the other major brand for years until they gave me a fit logging in. I noticed the software took inputs in a different order than last year and seemed to (in my opinion) jump around. The only thing I didn't like was the small print. I kept trying to blow up the print size to make it easier to see. I am well over seventy.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock