I have been using H&R software for ten years and depend on it for easy creation of accurate returns, and would recommend it highly to others who are considering it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I HAD TROUBLE THIS YEAR WITH BOTH THE FED AND KY TAX RTNS WHICH THEREFORE TOOK ME A LONG TIME TO COMPLETE THE RTNS. THE KY RETURN HAD ME PAYING INSTEAD OF GETTING A REFUND WHEN IT FAILED TO PICK UP THE WITHHELD TAX AND I HAD TO FORCE THE DEDUCTION TO GET THE REFUND I WAS OWED. ALSO VERY DIFFICULT TO GET COPIES SENT TO MY EMAIL ADDRESSES. I WILL USE TURBOTX NEXT YEAR.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare