H&R tax software is easy to use and provides a convenient method to enter tax information with good audit and electronic export engines. While I think there is room to improve on their self help menus I can no longer find issues with their software.
Once you use the program for the first time, the following years are really easy and thorough. The first year requires a lot of data to be imputed to the program but subsequent years take less time and are accurate.Been using it since it was originally called Tax Cut.
Very easy to use and it gives you immediate feedbackas well as corŕective instructions when necesary. And with the ability to have a profesional tax preparer review if wanted along with the maximum refund guarantee allows the user to feel comfident in the submission to the IRS.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
It works generally well, however it is very frustrating that certain important calculations aren't included. Calculating a "required minimum distribution" is an example--I spent an hour or more digging through IRS publications to figure out how to properly calculate my RMD when the software could have handled it with just a few questions. Over the years, it seems like there is always 1-2 things that come up like that, where I end up spending hours digesting IRS publication information to get an answer to something (and, often, the answer is rather inconsequential to my personal results (i.e., I took out WAY more than my RMD and knew that--but calculating the actual RMD was laborious).