I've used it for my tax returns, and my extended family for over 10 years. Never had a problem with it and am confident that I've received the maximum back.
Pros: Easy to prepare, Easy to import documents, Fast
I have always used HR Block Tax software --For over 20 years (yes, even back when it was 'Kiplingers', etc.). Therefore, I am fairly biased and even though I have never used Turbo Tax etc. I still feel that HR is the best. It is simple, accurate and comprehensive. I have already recommended it to many others over the years.
Pros: Easy to prepare, Easy to import documents, Fast
Technical problems caused a reload to a different computer. I was cutoff four times before getting a very helpful person. The help menu often doesn’t get me to an answer I’m looking for.
Loved the helpful and free electronic filing. Poor job of picking up or displaying info from last years filing. I had to go back to last years printout to get the info manually.
Also, asked me multiple times (on different topics) for the same info