State program for KY is not good. Not much help with most forms and it gave bad advice with regard to filing status with no calculations for other paths without manually changing it. I won't be back next year.
Started using this when it was Tax Cut over 20 years ago. I had a full time job and self-employed business. Tax Cut and H&R Block Deluxe did the job with no problems.
Pros: Easy to prepare, Easy to import documents, Fast
For someone like me who is always afraid that I will do something incorrect in filing out my tax forms for the year, using the software takes me step-by-step through the process and makes me feel comfortable with putting in the information.
Familiar program, used HRBlock last year. Easy to follow, clear directions, and easy to download investment information. One issue, minor, is that when entering each investment after it was downloaded to edit/check it out, when you returned to the list of investments the program would default back to the top of the list, not at the last place you were at.
Pros: Easy to prepare, Easy to import documents, Fast
Too many errors on simple items. It fills the form out incorrectly then blames me. Been using for years and tired of it. After e-filing, they place it on hold and send an email to call. When you call, they don't know what it's concerning and you have to play a guessing game until they realize they need to verify your identity with a set of questions that they shouldn't know the answer to. They say it's random but it's happened to me every single time. Turbotax for us next year.