It has worked great. The only thing I would like better is for "plain talk" answers to questions instead of directing to the IRS website. Each profession has its special language and for those of us who don't speak "taxes" or "finance", the explanation still is confusing . Overall the program has worked very well for me.
After all the tax filings the software should be air tight. Just got my return rejected by the IRS. Went through the software without a hitch. Tax filing was so simple even a blind man could have done it manually without being rejected.
Cons: Time consuming, Hard to prepare, Hard to import documents
Tech support said it was my fault on the download so they couldn’t fix the constant updates that would never work to get past that to submit my taxes. They wanted the next level to approve another download, which never came. So had to remove and repurchase and found that a hidden page under the “Installing” page was stating which state to download was hanging out and it never completed its true download before! It took twice as long as the first one so maybe it was my fault for not seeing the junk underneath! I guess it is too hard to use for use country folk....that is my recommendation.
This software had two "bugs" that were jeopardizing the filing of my tax return. When tech support could not resolve the main issue, I requested additional follow-up and received a case number. No additional follow-up ever occurred. I had to resolve the issues by manually changing items on the tax forms - something the flawed "interview process" should have been able to handle. This software has not been thoroughly validated for the range of customers it's intended to serve. I will not purchase it again even though I had previously purchased it for several years.
H&R Block tax software is all around excellent. It's easy to use and can provide you with any tax-related information you need. Taxes are a breeze to do, and this will reduce the stress of doing them.
Pros: Easy to prepare, Maximizes refund, Easy to import documents