I have used HR block software since it first came out many years ago. Love the software. The big problem this year is they do not include a CD forcing you to download off the Internet. Problem with that is millions of people like me have no access to good internet. I had to travel 2 hours to my daughters home to download it. Not sure what I will use next year but really hate this way of doing things.
I've been using this program for many years and trust it to do the best job possible in processing my tax return. I like the programs organization, and find it extremely easy to use and navigate.
I've used this to file Federal and State taxes. I find it not to be intuitive. It is lacking direction and just plain difficult to use. There are many choices for tax software and this would not be one of them for me.
I have used H&R Block tax software for the past 10 years. There is none better. So easy to use and it gets me ALL of the tax credits I am eligible for. I have tried the "others" but none meet the speed, quality and accuracy of H&R Block.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast