I have used this product for years. Instructions are clear and the product does what it is supposed to do. I had a download problem with my state forms. I called and received quick assistance that worked. I couldn’t be more pleased.
Federal return worked well and was fairly easy to use. However State (Arizona) was not complete. I had to go to state revenue site to get forms and be able to complete return. I tried to contact Block and after calling the only number I could find I was on hold for over an hour. When I finally got an answer I was told that this was not the place to ask any questions and the employee transferred me to another section (which I was told I could not call directly) and was informed by that section that there was a long wait. I hung up. Need to have inperson or internet access to help -- not just the FAQ section