For the most part, the software was easy to use, but a couple of things required a lot of searching to figure out how/where to enter the financial data. And the disk image backup process did not work even though the software stated that it was successfully completed.
The federal refund process was super easy and straight forward. Probably one of my best experiences. The state was sufficient, but definitely a lot less intuitive and intelligent. Some of the line numbers referenced by state in my 1040 seemed incorrect, and I felt like I was spending a lot more time making sure I was putting in the correct info.
I also don't like that they try to subtly get you to let them sell your information at the beginning.
Pros: Easy to prepare, Easy to import documents, Fast
H&R Block Deluxe 2020 worked flawlessly for completing and e-filing my Federal return, but when time came to e-file the State return, no go. The software identified an entry from a field on a 1099-R that would not allow the State return to be filed electronically, even though the information entered in the software was exactly what was on the paper 1099-R. Eventually, customer service at H&R was able to diagnose and fix the problem over the phone. That's right, a live person...over the phone ! Both returns were accepted electronically in minutes, and refunds were on the way in a matter of days.