Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Average customer rating
4.4
(149,385 Reviews)
Rating breakdown 149,385 reviews
5 Stars
97,819
4 Stars
28,080
3 Stars
10,451
2 Stars
5,420
1 Star
7,615
85%of customers recommend this product.
(
52,727 out of
61,885)
Customer Reviews for H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Posted by: daisylou
Verified Purchase:Yes
This is my first year to use H&R. This is the first year I've had to verify my filing which has delayed my refund - so far it's been 5 weeks and irs tells me it could be 9 more weeks.
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: KarlaB
Verified Purchase:Yes
I bought this product based on recommendations from family members.
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
4
A few snags but mostly easy enough to follow
on April 8, 2026
Posted by: GinnyinGeorgia
from Decatur, GA
There were a few hiccups in terms of my understanding of some of the technology and this meant trying to get help and it took so much time for me to manage this. It may be my own fault but last year's was seamless.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chicago
Verified Purchase:Yes
I have used HR Block Software for 6 or 7 years. Great products and easy to follow directions making it faster to complete the process and file taxes!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: MHANSON12
from Herod illinois
Verified Purchase:Yes
Used turbo tax for a number of years prior to this year .This H&R Block program was way easier to use Very satisfied, will definitely use in the future.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Salty51
from Eustis, Florida
Verified Purchase:Yes
I did not like the final review process. I did not find it user friendly and I awkwardly had to seek and find my way through editing. An adequate program at a reasonable price. I would use again and maybe a second time will be easier.
Pros: Easy to prepare
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Mick0617
Verified Purchase:Yes
Failure to fix K1 problem until May 3rd update is simply not acceptable.
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Ok but not customer friendly at all
on April 8, 2026
Posted by: Lousy experience
from Hawaii
Very frustrating with sections that had unclear instructions and when I asked for help from the Chat and AI options, it just kept repeating itself so got no answers. I don't know if there are real people to contact as the site do not show these options.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
Value
2
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock