Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Average customer rating
4.4
(149,383 Reviews)
Rating breakdown 149,383 reviews
5 Stars
97,818
4 Stars
28,079
3 Stars
10,451
2 Stars
5,420
1 Star
7,615
85%of customers recommend this product.
(
52,725 out of
61,883)
Customer Reviews for H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Posted by: MikeG37
from Phoenix, AZ
Verified Purchase:Yes
For the second year in a row I was not able to file electronically and ended up having to print my return and mail it. The program kept giving a reason for the rejection as a problem with AGI from prior year. yet numerous checks confirmed that entered values were the same.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Tra Social Media Team, May 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Terrimmmmmmmm
from SFBA, CA
Verified Purchase:Yes
I've been using HR Block 15-20 years. Very little has changed - The import from PDF is the only improvement that I can tell. The questions are written for tax/accountants, not mere mortals. It would be nice to be able to import from csv the charitable donations, but still have to type all that in by hand. The only benefit to continuing is that it imports last year's data and keeps track of the yearly tax-loss from stock sales plus my 80yo parents are used to HR Block, so I used it again this year for them.
Last year, I found bugs in the expat sections, so I can't use it this year for my son's return. So for my own family, I'm going to try Turbotax this year and see how it's changed. It's been 20 years since i used it, so worth trying again.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Tra Social Media Team, May 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Athens, Ga
Verified Purchase:Yes
Used them
For several years and very happy with the results and product
For several years and very happy with the results and product
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, May 12, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: B C Dave
from Bellingham Ma.
Verified Purchase:Yes
I had my son do my taxes, and he said your program was great
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, May 12, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Not renewing
Verified Purchase:Yes
Just not happy with HR Block.
The changes to the windfall elimination program were confusing as well as some of the deduction options.
The changes to the windfall elimination program were confusing as well as some of the deduction options.
Cons: Doesn't maximize refund, Hard to prepare
Value
1
Response from HRBlockBy Tra Social Media Team, May 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JJ 60
from Texas
Verified Purchase:Yes
I have been using this product for years and find it very helpful. Reduces my stress in filling my taxes and the ease of filing electronically is a great option.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Response from HRBlockBy Sydney, Social Media Department, May 12, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
2
Better in previous years. Now... Not so much.
on May 11, 2026
Posted by: Some Guy Named Brian
from Norfolk, VA
I have been a regular user of H&R Block tax software for years and this may be the last time I use it.
PROs: It's easy to use, and I like not needing to re-enter my tax information every year because it gets imported from my previous year's tax return, which is a huge timesaver. They also have good support for active duty military, and helped me with things like PCS moves and proper tax prep for other special circumstances.
CONS: When you have questions, I've never found a way to actually talk to a human to get help. I could use online chat in previous years, but this year they seem to have replaced it with AI chat, and it was useless for the one question I had and I couldn't find an answer anywhere. Not online, not on the support pages, not even on the IRS website. I ended up having to file with a possible error because I spent almost a month trying to find an answer on my own.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sydney, Social Media Department, May 12, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Horrible experience. I've been using your software for years. In my final review of 2025 federal taxes, I noticed an Excess Roth Contribution Carryover that wasn't right. I traced it back through 2024 and 2023, where it was apparently created from the software; there never was an excess, and I failed to note the problem previously. I was able to correct the 2025 forms and submitted. Amending 2024 and 2023 was very difficult, and when I finally got finished and tried to submit, the program refused, despite consistent assurances that I could. The printed cover page had the wrong IRS address, a list of forms to submit that did not correspond to the forms it printed. Support confirmed that the submission address was incorrect but was not a tax professional and unable to answer any other questions, instead referring me to a local office for billable help. Lost all confidence in accuracy and reliability of this product.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Lexis, Social Media Team, May 11, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock