Software is getting buggier and buggier each year. The software update are horrible. 2024 might be my last year using the software. I plan to explore other options for 2025. The last software update caused me to uninstall and reinstall the program on the 11th hour near the end of tax season. I kept getting a message that the install file was corrupt and could not be uncompressed. I cleared all temp file sames issue. Icall support but it was a 4 hour wiat. I just removed and reinstalled
Cons: Time consuming, Hard to prepare, Hard to import documents
Value
1
Response from HRBlockBy Eva, Social Media Team, April 25, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Everything great but would not let me electronically file State because of deceased spouse
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, April 25, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
I have a friend who prepared my taxes for me using H & R Block home program. She's been using it for years for herself and other friends since 2006; said she wouldn't change programs for the world.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, April 25, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!