Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2026 Download - Windows, Mac OS
Average customer rating
4.4
(149,395 Reviews)
Rating breakdown 149,395 reviews
5 Stars
97,823
4 Stars
28,082
3 Stars
10,452
2 Stars
5,420
1 Star
7,618
85%of customers recommend this product.
(
52,730 out of
61,888)
Customer Reviews for H&R Block - Tax Software Deluxe 2026 Download - Windows, Mac OS
Posted by: Ohiawood
from Hawaii
Verified Purchase:Yes
The program was difficult to use due to issues with accessing updates and not being able to file electronically without making changes to firewall & anti virus. Several calls to your support people resolved nothing. I had to figure it out and make changes to my PC system settings. During the last phase of paying for and actually filing electronically, I was charged twice for the State efile and had to wait to see if the overcharge would be corrected. It did. Overall, this is the worst experience I have had with your program. I have been a multiyear user and I do not plan to purchase your 2025 software for the reasons above. Too much trouble for the price.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Amy, Social Media Team, May 5, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Lincoln, CA
Verified Purchase:Yes
I have been using HRBlock for many years and will continue to do so, it works great,
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, May 6, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: RayTT
from Elk Grove, CA
Verified Purchase:Yes
Make the font larger.
If I zoom in, parts of the sentence disappear off the right edge.
If I zoom in, parts of the sentence disappear off the right edge.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, May 5, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: FloridaGuy
from Daytona Beach, FL
Verified Purchase:Yes
I use it every year. I've never had a problem, and I always get a refund. I have used both the Windows and Mac OS versions over many years, and have even gone back and forth between the two.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, May 5, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Colorado
Verified Purchase:Yes
Easy to use and import from previous years. Good documentation on topics.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Value
4
Response from HRBlockBy Andrea, Social Media Team, May 6, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Furlow27
Verified Purchase:Yes
I bought this product in November 2024 and I’ve used it for 7 straight years.
Response from HRBlockBy Asiya, Social Media Department, May 5, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Motsy
from Maryland
Verified Purchase:Yes
Poorly worded question led to IRS rejection of my return
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Asiya, Social Media Department, May 5, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Richmond, VA
Verified Purchase:Yes
I've been using the H&R Block tax software for 30+ years. While I am generally satisfied with it, there are some frustrating shortcomings with the program that indicate that it has not kept up with the modern software development and changes in tax policies. More specifically, the Learn More links to topics such as explaining the terms "basis", "exempt", "nonexempt", as related to IRAs and in particular the handling of inherited IRAs is sorely lacking. Also, the Accuracy Review Results are very confusing since it takes you to the sections of the IRS forms for flagged entries, instead of the narrative section of the tax software where the data entries are made. Most of the time I've found that the flagged entries are correct, but there is no way remove the flags. So, they show up as potential errors over and over again. Finally, tax experts should be made available for telephone help with tax questions and issues. Telephone help should be prominently displayed in the header of the software program.
Value
2
Response from HRBlockBy Amy, Social Media Team, May 5, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock