Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2026 Download - Windows, Mac OS
Average customer rating
4.4
(149,395 Reviews)
Rating breakdown 149,395 reviews
5 Stars
97,823
4 Stars
28,082
3 Stars
10,452
2 Stars
5,420
1 Star
7,618
85%of customers recommend this product.
(
52,730 out of
61,888)
Customer Reviews for H&R Block - Tax Software Deluxe 2026 Download - Windows, Mac OS
Posted by: Manny LA
from CA
Verified Purchase:Yes
Been using it for years. It should include 1 state E-file, not so many Federal ones!
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Andrea, Social Media Team, May 8, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Frustrations
from Maryland
Verified Purchase:Yes
I continue to use H&R Block Deluxe software after many years. But I find the explanations of certain terms - and how to deal with them - insufficient.
Also, it appears the State versions are not as user friendly as the National version. When it does the audit at the end and finds an error, it often just takes you to the actual IRS form and tells you to fix it! It provides no guidance on what needs to be fixed and why. Very frustrating.
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, May 8, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from SD
Verified Purchase:Yes
I have not filed taxes on paper for at least 20 years now and have used Block all but one time. I use the software version as I am opposed to any on-line cloud based system. Filing taxes using the software makes if fully straight forward and I like being able to directly import data from financial institutions. This 2024 filing year though there were a couple of categories where the Block platform was unable to confidently complete some sections and required me to turn to IRS publications to complete the filing. I had not encountered that in previous years.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 8, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Nick J
from Rosemont, WV
Verified Purchase:Yes
I paid for the State and federal software. Yet, I could not submit my state taxes electronically since the software did not include a personal property tax rebate or the rebate for my concealed weapons permit. Because of this, my state tax refund will take a minimum of 10 weeks. I feel I deserve a refund or free software for 2025 taxes, as I paid for electronic submission for the state return, but could not use it and had to file a paper return.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Asiya, Social Media Department, May 8, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jean39
Verified Purchase:Yes
Good especially if you've used it in previous years because certain information is then prefilled. I wish that the data on capital gains were transferred to the state program. I don't understand why it isn't. Each year I have to use an Excel sheet to calculate how much was due to my earnings and how much was due to my husband's even though in the federal program, the name(s) of the owner are indicated. I also wish that one could sort lists of mutual funds so that they could appear alphabetically in future years.
Pros: Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, May 8, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Broken Arrow, OK
Verified Purchase:Yes
Have used for years. Satisfied. But always have trouble with the oil and gas royalties section. Very confusing.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 8, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: REW60
from Indiana
Verified Purchase:Yes
I have used H & R Block personal tax software for three years. I find it a little hard to navigate but have been very happy with the results.
Pros: Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, May 8, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: stpatten
from Campobello, SC
Verified Purchase:Yes
I have been using this software for over twenty years and never have had an issue with my taxes. Ease of use, with simple questions, makes it easy to use.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 8, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock