State return was accepted nearly 10 days after the federal despite the fact that they were filed on same date.
There is no one to call with questions and or updates.
In years past I have been happy but this year there are some issues. I question why there was a delay in sending to NYS.
Pros: Easy to prepare
Value
2
Response from HRBlockBy Tra Social Media Team, February 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
The product was comprehensive, called attention to any missing or questionable entries, and has proven to be accurate during the 22 years I've used it. The navigation to directly revisit specific interview screens for review or correction could be easier.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
I've used the Block tax prep for years and it's been great. I don't have complicated returns and probably do it myself but I'm sure I would miss something. This takes me through the steps and points out all the possible things I need to be accurate.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
I bought in Jan. still waiting on update for form 5329 so I can file my return.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Department, February 28, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.