The software worked pretty well for me. My only issue - it indicated that one could request to receive a refund by check, though it would be a longer wait. But a letter from IRS seems to say that ALL refunds must be by direct deposit. My further research indicates that exceptions are only made when direct deposit is absolutely impossible. If that's true, your software needs to clarify its instructions.
Value
3
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
I bought the Federal + State version at the end of filing my 2024 return. As in previous years I had problems installing and updating the Mac version and the uopdates. I had to contact support each time I had do install/update my software. Support sent me a file each time so I could manually install the updates. Once everything was installed the software worked fine and I was able to. successfully file my return.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Normally used TurboTax. I have an older computer with Microsoft 10. H&R still uses 10, TurboTax does not you need 11. It is a little different but Very easy to use.
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
My online purchase was fast and easy. Download went as expected and when I was ready to file, the update was also relatively quick. I always find the program easy to get through and even though I had a minor change, the extra time and questions were not extensive. After I electronically filed, my payments and refunds came quickly. This is a great tax program!
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Could not open the free state. I had to purchase the state separately and then it worked. Don’t know whether it was my mistake or theirs. Never had that problem before.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!