first year trying HR because TT did not have a Win10 version. needs work on a more modern look on the interface(s) The Investments download is not clear. It does not clearly show that all 1099's were imported at once. I had to redo after downloading from each choice and adding duplicates. Trying to figure out what the state return costs was obtuse.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Eva, Social Media Department, February 28, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Does not work with BBBtips. Unless you figure it out soon I'm using Turbotax.
Response from HRBlockBy Eva, Social Media Department, February 28, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
6 different emails saying my return was accepted then rejected within 30 minutes when my return was accepted, How about refunding the price I paid for the downlosd.
Value
1
Response from HRBlockBy Eva, Social Media Department, February 28, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
I have been using it for many years and it has always walked me through the process with ease and success. Whether it was self employment income, a move, a death, child and daycare credits or college related expenses and credits, I was always able to handle it. I have it set up to be automatically sent so I get an email letting me know that it’s ready to download and it’s there when I need it.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!