I had a question about the enhanced senior deduction. It was never answered on line and you provide no number to call. I have used your product for many years, but I will not use it anymore.
Response from HRBlockBy Max, Social Media Team, March 1, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
I have used the state and Fed tax software for years. Don.t remember oath conversion process being so convoluted as it was this year. Someone rally screwed the pooch. Also surprised at some of the document information carry overs. Seemed to use random files from my prior year history records for 2024 . Had to go through all information transfers to validate accuracy. since it passed the incorrect line 11 info. Not good.
Cons: Time consuming
Value
1
Response from HRBlockBy Max, Social Media Team, March 1, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Have used this software for many years. It is way less expensive than going to an expert. Our taxes are not too complicated but we feel confident with the accuracy.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!