The filling out the software went well. After 3 weeks the IRS sent me a letter stating they needed more documentation. After spending 3 hours on thhe phone I found out what they needed. They required it to be faxed. All this is delaying my refund many weeks.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 1, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Been using HR software for 20 years. The interview format is so easy and eliminate errors. I used to gather forms and fill out manually. Probably made mistakes unknowingly.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!