Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2026 Download - Windows, Mac OS
Average customer rating
4.4
(149,389 Reviews)
Rating breakdown 149,389 reviews
5 Stars
97,821
4 Stars
28,082
3 Stars
10,451
2 Stars
5,420
1 Star
7,615
85%of customers recommend this product.
(
52,729 out of
61,887)
Customer Reviews for H&R Block - Tax Software Deluxe 2026 Download - Windows, Mac OS
Posted by: EMcSquared
Verified Purchase:Yes
This year’s version of the software was definitely NOT ready for release. It was filled with bugs, glitches and failures. It would not recognize last year’s .T24 file and could not import from it. The interviews, especially for the new tax law sections, were disjointed and unclear. Some fields in supporting work sheets were incorrectly filled in by the software. Worst of all, human support has been taken away and replaced with an AI that really an AS: actual stupidity. It looked as if some had taken the most “Frequently Asked Questions” and created an AI that randomly sent back one of the ten standard answers, hoping one of them fit the question. ALL of my AI responses were either irrelevant to my question or “I am unable to answer your question”.
I will probably use H&RB again next year just because all my old files are in your format. But if the same problems continue, I would doubt that you will have any returning customers after 2027.
A terrible disappointment.
I will probably use H&RB again next year just because all my old files are in your format. But if the same problems continue, I would doubt that you will have any returning customers after 2027.
A terrible disappointment.
Response from HRBlockBy Abigail, Social Media, March 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: tshirtlady
from virginia
Verified Purchase:Yes
i have been using this software for years and i like how easy it is to use
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Doc Falcon
from New Jersey
Verified Purchase:Yes
Software was intuitive and helped me to finish the Fed and State returns without any difficulty in a timely manner. Thank You. Will probably be looking to your service again next year.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abigail, Social Media, March 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Doxies2
from Oh
Verified Purchase:Yes
The software was simple to understand and easy to use!
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Abigail, Social Media, March 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ellijay, GA
Verified Purchase:Yes
Excellent software! The review check for potential errors and was very informative on new issues.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Abigail, Social Media, March 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Rehoboth Beach, Delaware
Verified Purchase:Yes
Works well and is easy to use to both federal and state taxes.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abigail, Social Media, March 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: temp12
from Virginia
Verified Purchase:Yes
SOFTWARE IS VERY EASY TO USE. I HAVE USED IT FOR YEARS
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Abigail, Social Media, March 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Maryland
Verified Purchase:Yes
I use this software every year and it is easier each time.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Response from HRBlockBy Abigail, Social Media, March 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock