Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2026 Download - Windows, Mac OS
Average customer rating
4.4
(149,389 Reviews)
Rating breakdown 149,389 reviews
5 Stars
97,821
4 Stars
28,082
3 Stars
10,451
2 Stars
5,420
1 Star
7,615
85%of customers recommend this product.
(
52,729 out of
61,887)
Customer Reviews for H&R Block - Tax Software Deluxe 2026 Download - Windows, Mac OS
Posted by: HR Block Deluxe
from N/A
Verified Purchase:Yes
The H&R Block used italics instead of straight fonts. It reported that I owed Wisconsin State tax and the amount. Then it lost the amount and went back to zero tax owed.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, March 4, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: InCommand
from Salem oregon
Verified Purchase:Yes
My issue began when I inadvertently downloaded the Free program instead of the Fed+State. Trying to upgrade to my correct program became a nightmare. Menus were not clearly marked, the Free Program file took about an hour to locate. Once locatedI downloaded my correct file but it wouldn't capture the info I had already inputed. So, had to input everything from scratch. Once I began working in the Fed+State program things went fairly smooth from there on. The home page needs to be more clearly marked for those who have an activation code from prior sign up.
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, March 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: LarryB13
from Bowling Green, Ohio
Verified Purchase:Yes
Very disappointed this year. I have used the software for maybe 20 years. This year I have a non spouse inherited IRA. The software is adding av10% penalty for early withdrawal. But the AI help states that there isn’t a penalty for this. I have been working with support for weeks and I don’t seem to be getting anywhere.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Maria, Social Media Team, March 4, 2026
Hi Larry, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NYS
Verified Purchase:Yes
I have no issues using the software generally speaking and is fairly easy to follow through. BUT every year I have had issues with upgrading the software per the target dates it tells me after the first initial update in early Jan. Then up through about the 2nd update in February I have to uninstall and reinstall the using the original downloaded desktop software. But about the 2nd or 3rd update in February it correctly updates and starts the app. Those periods of no updates is either the date still showing as if it did not update OR the program cant be started because of some configuration issue it caused. During these failed updates I simply uninstall and reinstall and that failed update occurs ok. I have asked HRB to fix these problems every year now for the last 5 and nothing. And for this issue you lose 1 star.
Pros: Easy to prepare, Maximizes refund, Fast
Value
4
Response from HRBlockBy Maria, Social Media Team, March 4, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Tiburon, California
Verified Purchase:Yes
Competent tax tool with three stubborn annoying quirks that need to be fixed.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, March 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Lockman26
from Lincoln NE
Verified Purchase:Yes
I understand that some things need to be finalized, but it is frustrating to wait for weeks to get the updates, si I can file. Also I am unsure of the bank account number I entered. I think I know, but it is completely X'd out. Even the last two or 3 digits would be sufficient.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 4, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: aaabbbccczzz
Verified Purchase:Yes
With regard to my inherited IRA required distributions, I'm disappointed that you wouldn't help determine my basis or prepare the federal 8606 form (I think that was the form number).
Cons: Time consuming
Response from HRBlockBy Ashley, Social Media Department, March 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: jgri
from Colorado
Verified Purchase:Yes
Love this program. Flew right through my taxes. However, this year, you neglected to include the Colorado form I needed to pay my Colorado tax. Really? You've always provided that form before. What happened here?
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 4, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock