Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Average customer rating
4.4
(149,389 Reviews)
Rating breakdown 149,389 reviews
5 Stars
97,821
4 Stars
28,082
3 Stars
10,451
2 Stars
5,420
1 Star
7,615
85%of customers recommend this product.
(
52,729 out of
61,887)
Customer Reviews for H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Posted by: Anonymous
from NC
Verified Purchase:Yes
The software is fairly good, but when I submitted my final Fed and State returns, normally, I did not receive an email that the returns were received. The fee for the state return was in my credit card account. After several days, I went into the software and saw that the returns were not submitted. There was also a message saying that I needed to update the software version before submitting! So I resubmitted the Federal return but hesitated about the state since I had already paid the fee. Finally the credit card charge was removed and I resubmitted the state return. This is NOT acceptable. If there is an update or other errors, you need to notify users. Otherwise, they will think their returns are submitted and they would be fined for late submissions later in the year. You need to fix this kind of problem. It sounds like I got caught up in the middle of a software update issue. FIX THIS for other people.
Value
4
Response from HRBlockBy Max, Social Media Team, March 8, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Smd19
Verified Purchase:Yes
First tume using any tax software. Would buy again
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 7, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: kmartC
from Lexington, KY
Verified Purchase:Yes
This is my first time using HR Block. It works as smooth as Turbotax.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 7, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Wontbefooledagain
from Connecticut
Verified Purchase:Yes
I bought Deluxe+State but no free state was included. I was able to file the Federal return but not the State, as advertised. Instead, I was prompted to purchase a State. I will never buy this product again.
No, I would not recommend this to a friend.
Response from HRBlockBy Max, Social Media Team, March 8, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: taxros
from Georgia
Verified Purchase:Yes
I have used H&R Bloch software for several years. It is accurate and easy to use.
Pros: Easy to prepare
I would recommend this to a friend!
Response from HRBlockBy Max, Social Media Team, March 8, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Poor communication and explanation
on March 7, 2026
Posted by: Lenandkaren
from Tennessee
Your accuracy check says I failed in thew depreciation checklist, I think?!?
I cannot find what you say is wrong, or how to fix it.
I cannot find what you say is wrong, or how to fix it.
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Department, March 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Amaryntha
from NY
Verified Purchase:Yes
Mostly the software works….BUT. 1. Your program update link for a Mac doesn’t work. 2. Your help area and software for NY inflation protection checks were non-existent. #1 has been going on for several years. Why don’t you fix it? #2 shows you are not on top of things the way you should be.
Cons: Time consuming
Value
3
Response from HRBlockBy Max, Social Media Team, March 8, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Grampa
from Lancaster, NY
Verified Purchase:Yes
I have been using H&R Block software since its inception, and the predecessor prior to that. At one point we had rental property, and although I was employed by a government agency, I also had a business on the side. This guided me throughout my taxes every year with absolutely no problems.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 8, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock