Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Average customer rating
4.4
(149,389 Reviews)
Rating breakdown 149,389 reviews
5 Stars
97,821
4 Stars
28,082
3 Stars
10,451
2 Stars
5,420
1 Star
7,615
85%of customers recommend this product.
(
52,729 out of
61,887)
Customer Reviews for H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Customer Rating
1
Terrible software
on March 7, 2026
Posted by: Snowmanjm
from Charlotte, mi
Software skipped several screens that had to be corrected causing several error and wrong amounts. Software came back as held, then refused as not sent. Credit card was charged 12 times over 3 cards and the credit card company said it was paid, now I have to dispute charges. Talked to chat service twice, first time had to wait 24 hours second time said only thing I can do I submit dispute to credit card company. When I asked what they would do when credit card company said it was paid, they just said I had to deal with them.
Value
1
Response from HRBlockBy Tra Social Media Team, March 9, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: BSBp
Verified Purchase:Yes
Calculating estimated payments for next year is not intuitive.
Response from HRBlockBy Max, Social Media Team, March 8, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from nj
Verified Purchase:Yes
Instructions are very thorough and the organization of questions keeps the correct focus. Only request is to update the NJ tax software to be able to include NJ tax exempt dividends so that the return can be filed electronically instead of through printing paper copies. Last year there was a delay in the process since the return was never scanned on receipt from the post office. We had to do the same this year and have not gotten receipt confirmation yet.
Pros: Easy to prepare, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Bob27qe
Verified Purchase:Yes
If it weren’t for the knowledge I had gained by doing my taxes without software for many years I’m afraid this software isn’t robust enough to help the average Joe complete their return with significant errors
Response from HRBlockBy Tra Social Media Team, March 9, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
I've used your program for a very long time and have always felt it highly accurate and dependable. The last two tax returns calculated that I owed a penalty even though I paid in more than 100% of the prior year's tax before the the year end. I've never had that happen before. ??
Pros: Easy to prepare, Maximizes refund
Value
4
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Dm35
from Florida
Verified Purchase:Yes
Enjoyed the quick fill out of my taxes. Already got my refund. It was easy without a hitch. Ive been usingH&R Block for years now.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 8, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jjones1967
from Irwin, PA
Verified Purchase:Yes
I have been using your software for over 10 years and this will be the last year I use it. I could not file because I needed to update the software, but the software update had an error. It took me two days to finally update and file. It takes me 20 tries to import last year’s return. This is horrible, and I’d ask for my money back, but I already did 3 returns for my family. From the I make $38 an hour, and from my estimates, you owe me $114 for my lost time with your ridiculous program.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have been using HR Block for years. I never disappointed. Very easy to use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Max, Social Media Team, March 8, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock