Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Average customer rating
4.4
(149,389 Reviews)
Rating breakdown 149,389 reviews
5 Stars
97,821
4 Stars
28,082
3 Stars
10,451
2 Stars
5,420
1 Star
7,615
85%of customers recommend this product.
(
52,729 out of
61,887)
Customer Reviews for H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Posted by: Meees
Verified Purchase:Yes
Very easy to understand the software and the answers are equally helpful.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 9, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Generally works very well. The AI function is useless.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: drector
Verified Purchase:Yes
Been using this software for years, like most things about it, occasionally some rough spots
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for taking the time to rate your experience with us. We appreciate your feedback and your business. While we aim for 5-star satisfaction, we're always looking for ways to improve. If there's anything specific you'd like to share with us to help us better meet your expectations, please don't hesitate to reach out to our support team at 1-800-472-5625.
Written by a customer while visiting HRBlock
Posted by: r1875
Verified Purchase:Yes
Good product. Use it every year. Would have given a 5 star but it didn't calculate amount of pension taxable.. Sent me to IRS form to do my own manual calculation.
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Berkeley74
from Virginia
Verified Purchase:Yes
There were two items that I had to search for because the software didn’t ask important questions.
1. In the federal software: software knew I was over 73 and with my entry that I took money out of my IRA, it should have asked if any of it was a Qualified Charitable Distribution. I had to search for it.
2. Virginia State software: I had to search for where to claim where to reduce my income based on military retirement pay.
1. In the federal software: software knew I was over 73 and with my entry that I took money out of my IRA, it should have asked if any of it was a Qualified Charitable Distribution. I had to search for it.
2. Virginia State software: I had to search for where to claim where to reduce my income based on military retirement pay.
Pros: Fast
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra Social Media Team, March 9, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Wxrod77
Verified Purchase:Yes
Not so good (not clear) on Residential Energy Tax Credit questions and option explanations. Not good on describing errors in enough detail, missing info.. Still needs work to make software truly user-friendly
Response from HRBlockBy Sydney, Social Media Department, March 9, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Sand Springs, Oklahoma
Verified Purchase:Yes
This is an excellent product and well worth the money. I have been using it for over 20 years and have always been impressed by how easy to use and thorough it is.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 9, 2026
We are so happy to hear about your great experiences! We appreciate your time, loyalty, & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
1
Will be using a different tax service next year.
on March 8, 2026
Posted by: Nickname105
Verified Purchase:Yes
I have used your product for many years, and never had a problem. This year, I had to manually enter all of my financial information from Merrill Lynch instead of being able to import it. No explanations as to why...just 'enter manually'. The import is one of the most important parts of any tax software. Because of this I will not be using your service in the future.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Tra Social Media Team, March 9, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock