Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Average customer rating
4.4
(149,389 Reviews)
Rating breakdown 149,389 reviews
5 Stars
97,821
4 Stars
28,082
3 Stars
10,451
2 Stars
5,420
1 Star
7,615
85%of customers recommend this product.
(
52,729 out of
61,887)
Customer Reviews for H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Posted by: Old2
Verified Purchase:Yes
I’ve been using this product for a good 15 years, and that became very disappointed about H&R‘s marketing tactics. Estimating my returns already at year end used to give me a good picture of what’s to come. This time around, I needed to pay a full price to get the early additions, no coupons for loyal customers this year. Those came only for a late preparers.
Another issue I had with a type of 1099 but never received before. It was for a hobby income - poorly buried in the process. But the same 1099 type Is used for rental and royalty income. It was an absolute pain to reverse my wrong selection. The audit process kept flagging it as error, yet never gave instructions on how to remove/undo the incorrect selection and what to reverse. It was very frustrating.
Another issue I had with a type of 1099 but never received before. It was for a hobby income - poorly buried in the process. But the same 1099 type Is used for rental and royalty income. It was an absolute pain to reverse my wrong selection. The audit process kept flagging it as error, yet never gave instructions on how to remove/undo the incorrect selection and what to reverse. It was very frustrating.
Value
2
Response from HRBlockBy Sierra, Social Media Department, March 11, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Cato, NY
Verified Purchase:Yes
Using tax software is the way to go. Our taxes are not overly complicated, and I've always done them myself. H&R Block lays everything out in an orderly fashion and allows for ignoring most of what isn't needed and expanding on what is. The only real issue I have is the size of the text. It is very small and there seems no way to enlarge it. There really needs to be some sort of simple zoom command.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Buck56
from Henrico, NC
Verified Purchase:Yes
As I’ve used this program for many years the routine or basic parts of doing taxes very straight-forward, clear, & easy. Though moving from Virginia to North Carolina on June 16th the use of non-resident AND part-year returns for Virginia questionable & confusing. Based on days in-state it seems an easy 45/55 percentage split is all program should have done, but I found using a calculator to apportion each income source very stone-age?
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Isaiah5644
from Texas
Verified Purchase:Yes
Buggy software, would crash and give me no explanation or hint on to what was causing it. Couldn't use their import tool to easily import documents. This is what caused it to crash when I was trying to file my completed tax return forms.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Buckeye, AZ
Verified Purchase:Yes
Been using the product for years and it has served me well.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Oklahoma
Verified Purchase:Yes
I've used the software for 7 years now- works great.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for being a loyal H&R Block customer over the years! We’re thrilled to hear you had a positive experience and truly appreciate your continued trust and valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Old Man retired
Verified Purchase:Yes
Simple and easy to use but honestly Turbotax was easier to use. Main problem was every time I restarted the problem it showed the previous filled items were blank though I could still bring up the last page I worked on and continue the form. Just kind of nerve racking at first as I thought I would have to start all over again. Other than that the form was still pretty simple to use.
Value
5
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Customer42
from Las vegas
Verified Purchase:Yes
We use this software every year. Love the fact that it does a review to tell us how likely we are for an audit or not
Pros: Easy to prepare
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 11, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock