I've been a satisfied customer for a long time, and continue to use it. My only complaint is about the printing process. I always print out a version and then go over the numbers; I always miss something. The problem is that when I make a mistake on one page, it might change the return in several places. And sometimes I have to print out six unnecessary pages to get a correct version of page 7. That really uses up the ink. Otherwise, I'm quite happy.
Pros: Easy to prepare, Maximizes refund, Fast
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Software was easy to use and helped make a complex task very easy.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
This met all my expectations I was comfortable with the process and the results.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
The program was easy to load, update, and use. I've used H&R Block for several years and it is so easy to do each year with previous year's information being made available.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Have been using h&r for several years. Easy retrieval of past years return information and importing financial forms from brokerage accounts.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
I have been using this software for the last 12 years without any problems even with all the changes in the tax laws from Washington I manged to get through it without pulling my hair out
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
I've been using this software for many years. Unfortunately in the last four years the ability to automatically download updates has stopped working. You have to manually go to the website to download and install them each time. Additionally the license keys for Fed + State never work correctly and require tracking down a human to send a new install file to fix the issue. Four years, same two issues, never a real explanation from support on why.
Pros: Easy to prepare, Maximizes refund
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.