Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Average customer rating
4.4
(149,389 Reviews)
Rating breakdown 149,389 reviews
5 Stars
97,821
4 Stars
28,082
3 Stars
10,451
2 Stars
5,420
1 Star
7,615
85%of customers recommend this product.
(
52,729 out of
61,887)
Customer Reviews for H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Customer Rating
2
If you don't have a question, it is great
on March 13, 2026
Posted by: Lar82
from Indiana
If you don't have a question, it is great. Fill in the blocks and it does a good job. But if you need help, forget it. My federal return went fine but when I got to the state, I had an error. The instructions said to enter a number (it told me the amount) on form CSA-1099R Block 16 before I could e-file the return. A couple of problems. OPM sent me the CSA-1099R so I shouldn't be able to change it and there is no block 16 on that form (It is kind of like having them say to add information to your W-2). I tried for 10 days to fix the problem. I have started over several times and went back and checked everything more times. So today I decided it was time for help. First, I got a BOT that didn't understand the question. So, after some time, it sent me to a real person. That person asked if I had deleted the return and started over and then logged off. She did come back and apologized.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Jimbohim
Verified Purchase:Yes
Reasonable price. Used for many years. Very pleased.
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Eduser
from Philadelphia
Verified Purchase:Yes
I have been using the product for a few years and like the materials and info carried forward.
I don’t like needing to make individual entries when I transfer my brokerage account info and the funds and etf’s have tax free or government obligations
I don’t like needing to make individual entries when I transfer my brokerage account info and the funds and etf’s have tax free or government obligations
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Utah
Verified Purchase:Yes
Was quite simple for this old man, but the proof will be in the future!
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
2
Worked well until the end
on March 13, 2026
Posted by: Woodstar81
from Denver, CO
The software did a great job of collecting the info and was easy to understand. However, i purchased the Fed and State with e-file. i assumed that meant that my State could be efiled once with no extra cost, that was not the case. I had to pay to e-file my state.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Mn
Verified Purchase:Yes
Good program but given complexity of some of the senior items should have more descriptions. Maybe it does but didnt work well me on that. Overall though good program.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Blook
Verified Purchase:Yes
Second year to use the H & R Block software. Easy to file electronically. Had my refund in less than 2 weeks!
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
It was easy doing taxes using Deluxe 2025
on March 13, 2026
Posted by: WarrenB53
from Birmingham, Alabama
I was able to quickly complete my tax returns once all of the different entities provided their information. It has taken me a bit of time getting up to speed on the changes of being retired and getting used to the Medicare and Social Security forms.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock