Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Average customer rating
4.4
(149,388 Reviews)
Rating breakdown 149,388 reviews
5 Stars
97,820
4 Stars
28,082
3 Stars
10,451
2 Stars
5,420
1 Star
7,615
85%of customers recommend this product.
(
52,729 out of
61,887)
Customer Reviews for H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Customer Rating
4
Transferring info from federal to state forms. Spa
on March 16, 2026
Posted by: Anonymous
from Tiverton RI
Verified Purchase:Yes
Open a return started and saved. On this page, show me words that let me continue my saved partial return. You asked me, so this is my answer. You really care what loyal customers find good and bad?
I started to file my returns, and the email box came up with my email in it. I did not realize I had to click on it, and my filling never happened, with no note why. After two more attempts, I noticed the not sharp email, and tried clicking on it. Successful, three days later after seeing no confirmation. Tax prep for dummies like me!!!
I started to file my returns, and the email box came up with my email in it. I did not realize I had to click on it, and my filling never happened, with no note why. After two more attempts, I noticed the not sharp email, and tried clicking on it. Successful, three days later after seeing no confirmation. Tax prep for dummies like me!!!
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Virginia Beach, Va.
Verified Purchase:Yes
I bought this software over 2 weeks ago and with direct deposit, my refund was deposited in my checking account in 7 days.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Subsections
Verified Purchase:Yes
In general, a very good product. One improvement/comment. If you enter a subsection (because you checked a "I have one of these") and subsequently enter some numbers. The numbers are then recorded. If you realized this was in error and go back and "uncheck" the original "I have one of these" the numbers don't disappear. Worse, you need to check the "I have one of these" to be able to go back and delete the numbers. This is tricky to figure out.
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from San Diego, CA
Verified Purchase:Yes
I use Deluxe with State. Generally works for me quite well for several years. I did have a couple of questions, and like everything else, seeking answers gets you an AI decision tree that doesn't get what you need. Usually a list of links to the IRS instructions. Given the ads always emphasize easy help desk available, I didn't find that so.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: gcheng700
from Baltimore, MD
Verified Purchase:Yes
I've used these guys for roughly the last 5+ years, and they have not disappointed. I highly recommend these guys
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Scappoose, OR
Verified Purchase:Yes
The program was flawless, but my biggest problem(it needs to be corrected) is completing the entry page to download the program...I spent over 2 days wrestling with this issue...I finally got ahold of a tech--a real person--and he solved my problem in 30 seconds...he said "type in each letter of the form and do not copy/paste"...he said it was a chronic problem he has helped people with...give explicit instructions at the beginning or allow "copy/paste" and I will give you 5 stars...thanks for paying attention to these comments
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: timbo2586
from Lacey, WA
Verified Purchase:Yes
No problems in getting good results. The K1 form is still my biggest headache but I am working on eliminating investments requiring this form.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
3
Average Quality Tax Software
on March 16, 2026
Posted by: The Secret Weapon
from Monument, CO
I have used this software on and off for many years. It does the job, but it has had minimal improvements over the years. The interface is crude. The Help FAQs are minimal and not well written for comprehension, and frequently refer the user to the IRS Instructions. This year, H&R Block introduced an AI Assistant. Unfortunately, it is not ready for serious work as the AI could only answer 1 out of 4 questions posed to it. I stopped using it at this point. The tax form import feature does not support many investment companies. I will most likely only use this software in the future if it is at a deep price discount.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock