Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Average customer rating
4.4
(149,388 Reviews)
Rating breakdown 149,388 reviews
5 Stars
97,820
4 Stars
28,082
3 Stars
10,451
2 Stars
5,420
1 Star
7,615
85%of customers recommend this product.
(
52,729 out of
61,887)
Customer Reviews for H&R Block - Tax Software Deluxe 2026 - Windows, Mac OS
Posted by: AnndB
Verified Purchase:Yes
I tried desperately to get questions answered. I made an appointment, the person never called. I used the AI help, each answer was not relevant. I called back to say that the appointment person never called and was told I had a "good question" (and beyond their expertise) and that someone would call me back within 3-5 days. No one ever called me back. I really feel like you advertise it a lot that it is easy to get help. My experience is the opposite of that.
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I've been using H R Block computer programs for over 40 years with good success.
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Ron xyz
from Michigan
Verified Purchase:Yes
Bought this because it can be used with windows 10. Always used Turbotax but this year it had to be used on windows 11.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
Disappointed in HR Block Deluxe for Tax Year 2025
on March 16, 2026
Posted by: Anonymous
Verified Purchase:Yes
I could not upload my 1099 composite from Merrill and to manually load it., In prior years I was able to upload from Merrill. Called support which advised I should load it manually...manually loading is painful. Also, the program could not handle a premium amortization and accrued amortization adjustments to a 1099-INT from my broker from the interview process.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
Value
3
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Rockford, IL
Verified Purchase:Yes
I’ve used H & R Block software for over 6 years. It’s great! Easy, thorough, and everything I need.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: pg1956
Verified Purchase:Yes
This the 6th year I've used H&R Block to prepare my taxes and my daughter's. The program works very well and is a better bargain than Turbo Tax
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: VivTM
from Massachusetts
Verified Purchase:Yes
Fairly easy to use, I did find it difficult to hone in on specific topics to find answers. I find TurboTax does a better job.
Pros: Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Flint Whiskers
from Michigan
Verified Purchase:Yes
I appreciate that you still had a product that worked in Windows 10. Honestly I have been using TurboTax for years, but I found that they didn’t work in Windows 10 this year. Since I didn’t want to buy a new computer just yet just to do the taxes I chose to use your software for the first time. I was generally pleased but did find that it wasn’t quite as intuitive as my past experiences with TurboTax. All things eventually worked out fine and I appreciate what you have done.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock