Customer reviews from kitchenaid.com
KitchenAid - 20 Cu. Ft. 36-Inch Counter-Depth French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
11
4 Stars
10
3 Stars
3
2 Stars
1
1 Star
2
78%of customers recommend this product.
(
18 out of
23)
Customer Reviews for KitchenAid - 20 Cu. Ft. 36-Inch Counter-Depth French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
4
new fridge
on October 7, 2026
Posted by: bap46
[This review was collected as part of a promotion.] the interior provides adequate storage space for our needs. The drawers are handy but somewhat flimsy.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Water Dispenser Design Flaw
on October 6, 2026
Posted by: Justsayin’
[This review was collected as part of a promotion.] I have been very disappointed with the internal water dispenser on this refrigerator. It has continued to drip, and over time the water has caused visible rust and corrosion on the metal support below the dispenser and above the freezer.
This refrigerator is only about five years old, so I would not expect this kind of deterioration. We tried to manage the dripping and protect the area as carefully as possible, but eventually the repeated water exposure caused the damage.
We have also spent a great deal of time trying to identify the correct replacement part for the corroded metal piece. Even with the model number and parts diagrams, the part has been extremely difficult to identify. Adding to the frustration, getting help identifying the correct replacement part has been very difficult, even after following Whirlpool’s support and parts resources.
The refrigerator still cools properly, but a dripping water dispenser should not cause this kind of rust and corrosion inside an appliance this age. I expected better durability from Whirlpool.
Otherwise, this has been a great refrigerator and we have been very happy with its cooling, capacity and overall performance. Unfortunately, the dripping internal water dispenser has created a significant problem that should not happen in a refrigerator this age.
Otherwise, this has been a great refrigerator and we have been very happy with its cooling, capacity and overall performance. Unfortunately, the dripping internal water dispenser has created a significant problem that should not happen in a refrigerator this age.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, October 12, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your water dispenser dripping on your KitchenAid® Refrigerator. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
Possible solutions for water dispensing and ice-making issues related to the water filter:
Check Filter Installation: If the water filter was recently replaced or installed, ensure it is locked in place and creating a proper seal. An improperly installed filter can reduce water flow or cause leaks. If water dispenses after temporarily removing the filter, reinstall it.
Replace Filter: It is recommended to replace the water filter every six months, when the indicator light comes on, or as needed. A clogged filter can lead to reduced water flow, low ice production, and slower water dispensing.
Flush the Water System: After replacing or installing a filter, flushing the system is necessary to remove excess air and carbon. Air in the system can cause dispenser dripping, small/hollow ice cubes, or cloudy water. Follow the filter's instructions for the required amount of water (typically 1-4 gallons). If there is no dispenser, fill and discard three full containers of ice.
Inspect for Damage: Remove the filter and check it for cracks, damage, or missing O-rings. If the filter is cracked or damaged, replace it with a new one.
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 25240076.
We’re looking forward to hearing from you.
Marie Q
Possible solutions for water dispensing and ice-making issues related to the water filter:
Check Filter Installation: If the water filter was recently replaced or installed, ensure it is locked in place and creating a proper seal. An improperly installed filter can reduce water flow or cause leaks. If water dispenses after temporarily removing the filter, reinstall it.
Replace Filter: It is recommended to replace the water filter every six months, when the indicator light comes on, or as needed. A clogged filter can lead to reduced water flow, low ice production, and slower water dispensing.
Flush the Water System: After replacing or installing a filter, flushing the system is necessary to remove excess air and carbon. Air in the system can cause dispenser dripping, small/hollow ice cubes, or cloudy water. Follow the filter's instructions for the required amount of water (typically 1-4 gallons). If there is no dispenser, fill and discard three full containers of ice.
Inspect for Damage: Remove the filter and check it for cracks, damage, or missing O-rings. If the filter is cracked or damaged, replace it with a new one.
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 25240076.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Surprising capacity
on October 5, 2026
Posted by: Ski Maine
[This review was collected as part of a promotion.] I was a bit apprehensive about switching to a counter depth fridge but wanted the extra room that it provided in our kitchen between the island and fridge. I also wanted a fridge that had the ice maker in the freezer. This one checked all the boxes and it's been surprising to me how much more room it provides compared to the previous fridge that had the ice maker on the door. One thing to note is that I don't use the water dispenser since we have an R/O faucet in our kitchen so I actually installed a valve to keep the interior water dispenser from ever being accidentally pushed.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Excellent product for us.
on September 29, 2026
Posted by: Ivan26
[This review was collected as part of a promotion.] Great refrigerator. The ice maker basket is too small we think. Sometimes adjacent frozen items slip over into the basket and interfere with the rod control arm. (Some operator error involved!)
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Looks great and works great
on September 25, 2026
Posted by: cjoe
[This review was collected as part of a promotion.] The refrigerator looks great in our kitchen. The things that
we found out about after the fact is the top shelf does not
have true space for a half gallon of milk unless you lower the shelf then you lose that shelf space. The freezer is smaller than our old side by side. You cannot open the drawers without opening both doors.
we found out about after the fact is the top shelf does not
have true space for a half gallon of milk unless you lower the shelf then you lose that shelf space. The freezer is smaller than our old side by side. You cannot open the drawers without opening both doors.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Love KitchenAid!
on September 23, 2026
Posted by: AndieE
[This review was collected as part of a promotion.] Love the kitchen aid brand! Refrigerator is spacious, easy to operate, and keeps food fresh. I love the sturdy front handles as well. Only complaint in the freezer drawer is wobbly and I have to be careful when closing. The ice bucket also didn’t include a scooper like my last kitchen aid refrigerator, but I love the ice cubes. I’ve noticed some condensation on the inside of the doors, could be due to the recent heat. Overall great fridge for a great price!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great looking frig, no issues so far
on September 22, 2026
Posted by: JohnLac
[This review was collected as part of a promotion.] This is our 3rd Kitchenaid counter-depth frig and it performs and looks great. Note that the new handle style is slightly different than past models, but overall looks quite similar and matches well with our other kitchenaid appliances (dishwasher, built-in microwave and oven). We've had it now for 9 months with no issues at all, but this is replacing an older model that didn't last 5 years, so we will see. Overall, i love the look of the frig and it does everything you'd expect from a frig
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Solid performer
on September 22, 2026
Posted by: ElmRidge
[This review was collected as part of a promotion.] I bought this unit because it was one of the few that would fit in the space that my refrigerator sits in. I have been satisfied with the quality of the door construction as well as how fresh it keeps the food. Although the freezer is on the small side, I am able to fit items with no issues. I use ice quite a bit, and the ice maker has had not issues to date. I would recommend this unit to those looking for a quality counter-depth refrigerator.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com