Customer reviews from kitchenaid.com
KitchenAid - 20 Cu. Ft. 36-Inch Counter-Depth French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
11
4 Stars
10
3 Stars
3
2 Stars
1
1 Star
2
78%of customers recommend this product.
(
18 out of
23)
Customer Reviews for KitchenAid - 20 Cu. Ft. 36-Inch Counter-Depth French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
5
Beautiful and efficient
on October 27, 2026
Posted by: HALV
[This review was collected as part of a promotion.] I love the look and efficiency of this refrigerator. Lots of adjustable shelf options. I like the water dispenser inside.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
A good applicance
on October 18, 2026
Posted by: yyzkevin
[This review was collected as part of a promotion.] It is a great fridge, the water dispenser takes up very little room and it has decent capacity. The only negative is "cheapness) of the plastic drawers and door-shelves. The temperature gauges are great!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Perfect fit!!
on October 16, 2026
Posted by: FredBlee
[This review was collected as part of a promotion.] We like it very much. It seems bigger inside than our old fridge, and the minimal door hinge clearance made it perfect for our odd placement. The doors close securely without our having to always give them a final nudge. The outside stays remarkably free of fingerprints for a stainless steel finish.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Looks great in the kitcchen!
on October 15, 2026
Posted by: Rongee
[This review was collected as part of a promotion.] This KitchenAid replaces a previous one which was less than ten years old. We like the stainless look which matches the dishwasher. The shelving in this model is different than the one it replaced and the interior space is somewhat smaller even thought the outside dimensions are the same. I believe that's due to the thickness of the two doors. It's something we are getting used to.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Sleek and modern
on October 15, 2026
Posted by: Eliz58
[This review was collected as part of a promotion.] Love this refridgerator! It keeps a perfect temp and vegetables stay fresh while meat and cheeses maintain long shelf lives. No lingering odors.
Best of all it fits perfectly in its space and looks beautiful. I love the ruby red endcaps on the handles - a small detail that lends to its elegance!
Best of all it fits perfectly in its space and looks beautiful. I love the ruby red endcaps on the handles - a small detail that lends to its elegance!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
New fridge for new kitchen
on October 15, 2026
Posted by: steve1219
[This review was collected as part of a promotion.] We replaced our existing refrigerator with the exact same model as we were pleased with it. The reason for the replacement was the total remodel of our kitchen which had white faced appliances and we moved to stainless steel.
What we have found is much lower material quality. Much cheaper plastics, thinner and more sharp edges. The old fridge had thicker and studier drawers and bins. The bins were humidity controlled, these are not. The old bins and drawers moved on firmer tracks, these wobble when pulled out and the old door bins seemed to hold more items. In the freezer, the old had an ice bin with a scoop, this one doesn't have a scoop. There were two pull out wire shelves in the old, this has only one. Makes it harder to arrange items inside. The ice cubes themselves are a better shape but when the ice maker refills it's noticeably loud.
Overall just a cheaper product, though not cheap money wise.
What we have found is much lower material quality. Much cheaper plastics, thinner and more sharp edges. The old fridge had thicker and studier drawers and bins. The bins were humidity controlled, these are not. The old bins and drawers moved on firmer tracks, these wobble when pulled out and the old door bins seemed to hold more items. In the freezer, the old had an ice bin with a scoop, this one doesn't have a scoop. There were two pull out wire shelves in the old, this has only one. Makes it harder to arrange items inside. The ice cubes themselves are a better shape but when the ice maker refills it's noticeably loud.
Overall just a cheaper product, though not cheap money wise.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
It fit perfectly and the quality is very good
on October 15, 2026
Posted by: Richard6969
[This review was collected as part of a promotion.] It doesn't see to hold as much as the last one, but I will make it work. The cooling system seems to work properly no issues yet. The shelf configuration could be better designed also. There is a little condensation on the left door with the flap, a bit concerning.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Features
on October 13, 2026
Posted by: artlover
I've had this refrigerator for a few months and so far, I am very pleased with it. The delivery was great and it fits the space perfectly.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com