Customer reviews from philips.com
Philips Norelco - i9000 Prestige Ultra Shaver with Triple Action Lift & Cut Technology UV Case - Ink Black
Average customer rating
4.4
(398 Reviews)
Rating breakdown 398 reviews
5 Stars
272
4 Stars
66
3 Stars
32
2 Stars
15
1 Star
13
86%of customers recommend this product.
(
151 out of
176)
Customer Reviews for Philips Norelco - i9000 Prestige Ultra Shaver with Triple Action Lift & Cut Technology UV Case - Ink Black
Customer Rating
1
Disappointed. Needs a real manual!
on July 26, 2026
Posted by: Johnny one note
I could not get past the hieroglyphics instructions. And when I finally attempted to use this shaver, I realized this was no longer the Norelco from the 1960s and 70s.
Response from philips.comBy Alexandros, Global 247, July 29, 2026
Hello,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that you found the instructions difficult to follow and that the product did not meet your expectations. We understand how important clear, easy to understand guidance is, especially when using a new shaver for the first time.
Your comments regarding the instruction materials and overall user experience are valuable to us and help us identify areas for improvement.
We’d like to learn more about your experience and see how we can help. When you have a moment, please reach out to us directly via Facebook/Instagram (@Philips) or on X (@PhilipsCare).
If you don’t use social media, you can also contact us through our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Thank you again for your feedback, it helps us improve.
Best regards,
Philips Consumer Care
Thank you for taking the time to share your feedback with us. We’re sorry to hear that you found the instructions difficult to follow and that the product did not meet your expectations. We understand how important clear, easy to understand guidance is, especially when using a new shaver for the first time.
Your comments regarding the instruction materials and overall user experience are valuable to us and help us identify areas for improvement.
We’d like to learn more about your experience and see how we can help. When you have a moment, please reach out to us directly via Facebook/Instagram (@Philips) or on X (@PhilipsCare).
If you don’t use social media, you can also contact us through our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Thank you again for your feedback, it helps us improve.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: wordwonk
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've used Norelco for years and a have always been totally pleased. This is even better than any Norelco I've used before.
Written by a customer while visiting philips.com
Customer Rating
4
Great shaver with good but not perfect, features
on July 26, 2026
Posted by: JamesB82
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The i9000 Prestige Ultra is a superb rotary shaver that while best in its class is nevertheless, not perfect. First off, I currently own five Norelco shavers and have been using Norelco shavers for about forty years. It is because of my experience with these shavers that I can see both the pros and the cons of the current flagship. Pros: The have is close and comfortable. The shaver itself is quiet in operation. It has modes that adjust the speed of the shaver's blades from sensitive to regular to intense (and with the app and customization you can go to superintense). In addition, the Quick Clean pod provides a thorough cleaning and lubrication of the shaver's blades. It come with a very good travel case to protect the shaver when in transit. Lastly, I found it to be reasonably ergonomic and light in my hand with an easy to read LED display and there is an app (Groomtribe) to track and advise on your shaving technique as well as keep track of when to replace the cleaning cartridge and the blades themselves.
Cons: Whereas the three pentagonal heads are better than my older s9000 Prestige, they are still not as maneuverable as my older 9721 and 8900 Norelco shavers that had circular heads. Secondly, both the 8900 and 9721 have cleaning stations that in addition to cleaning and lubrication, actually dry the heads by means of a heating coil. In addition, the shape of the 9721 and 8900 shaver bodies is definitely more ergonomic and therefore easier to hold.
I will say that the i9000 Prestige Ultra has a flip top head allowing for easier manual cleaning with my previous two shavers do not have, however, my older 3900 Norelco has a flip top head AND a built-in trimmer so that I do not need to remove the entire head and attach an accessory trimmer which can easily get lost.
Back in the early 2000's I owned what is called the James Bond Norelco (due to its being used in one of the Bond movies). This model was the Spectra 8894XL and in my opinion, it was the pinnacle of Philips shaver development with a devolving from that point onwards rather than a positive evolution.
Having said all of this, I still enjoy my i9000 Prestige Ultra and will continue to use and enjoy it.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: owlczar
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my first rotary. I struggle with the head dragging across my skin rather than gliding. Im not sure how to do better.
Written by a customer while visiting philips.com
Posted by: biker70
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was apprehensive about spending the extra money for the i9000, as I previously used Norelco mid priced shavers.
But this is a game changer. First shave close, no irritation, took less than 2 minutes to shave a moderate heavy beard.
But this is a game changer. First shave close, no irritation, took less than 2 minutes to shave a moderate heavy beard.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: JohnFab
Gender:Male
Verified Purchase:Yes
Excellent shave, very quick to use and leaves skin smooth with not stubble. Easy to clean & charge. Like it so much I have ordered a second one as a gift.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
effective sensitive skin setting and easy cleaning
on July 22, 2026
Posted by: alropi
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the fact that the shaver has a setting for sensitive skin that allow me to shave every day if I want without irritating my face. I also like the hinge on the blades allowing me to rinse them in warm water after each shave to keep them clean. I use the cleaning system about every two weeks to assure the blades are clean and lubricated. I also periodically take a blade apart to assure that it is not building dirt.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: San Fran Man
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Poor explanation of graphs. Poor instruction information.
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, July 23, 2026
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare.
Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon!
Best regards, Philips Consumer Care
Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare.
Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon!
Best regards, Philips Consumer Care
Written by a customer while visiting philips.com