Customer reviews from philips.com
Philips Norelco - i9000 Prestige Ultra Shaver with Triple Action Lift & Cut Technology UV Case - Ink Black
Average customer rating
4.4
(398 Reviews)
Rating breakdown 398 reviews
5 Stars
272
4 Stars
66
3 Stars
32
2 Stars
15
1 Star
13
86%of customers recommend this product.
(
151 out of
176)
Customer Reviews for Philips Norelco - i9000 Prestige Ultra Shaver with Triple Action Lift & Cut Technology UV Case - Ink Black
Customer Rating
1
Poor
on August 24, 2026
Posted by: Sable90
Went back to my trusty Phillips 3000 shaver still working my rather expensive 9000 pulled hair out my skin since day one it’s junk and stopped using it thank you.
Response from philips.comBy Alexandros, Global 247, August 25, 2026
Hello,
Thank you for taking the time to share your feedback with us. We're sorry to hear that your Series 9000 shaver did not meet your expectations and that it pulled hairs from the very beginning. We understand how frustrating and uncomfortable that must have been, especially given the investment you made in the product.
We're glad to hear that your Philips Shaver 3000 has continued to serve you well over the years, but we're disappointed that your experience with the Series 9000 was not comparable.
We'd like to look into this further and see how we can help. When you have a moment, please reach out to us directly via Facebook/Instagram (@Philips) or on X (@PhilipsCare).
If you don't use social media, you can also contact us through our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Thank you again for your feedback — it helps us improve.
Best regards,
Philips Consumer Care
Thank you for taking the time to share your feedback with us. We're sorry to hear that your Series 9000 shaver did not meet your expectations and that it pulled hairs from the very beginning. We understand how frustrating and uncomfortable that must have been, especially given the investment you made in the product.
We're glad to hear that your Philips Shaver 3000 has continued to serve you well over the years, but we're disappointed that your experience with the Series 9000 was not comparable.
We'd like to look into this further and see how we can help. When you have a moment, please reach out to us directly via Facebook/Instagram (@Philips) or on X (@PhilipsCare).
If you don't use social media, you can also contact us through our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Thank you again for your feedback — it helps us improve.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
Not as good as the HQ9 original shaving heads.
on August 23, 2026
Posted by: Stubsy
Gender:Male
Verified Purchase:Yes
I used my Phillips PT920 shaver with the HQ9 triple shaving heads for years. It was the best! When the HQ9 heads were discontinued they were replaced with SH50 shaving heads. These were a very poor replacement!
Now I thought I would buy the best from Phillips. But its not! The SH91 double shaving heads on this new shaver don't even come close to the HQ9 shaving heads on my older shaver! Why did Phillips discontinue the HQ9 shaving heads?? These were so much superior.
Now I thought I would buy the best from Phillips. But its not! The SH91 double shaving heads on this new shaver don't even come close to the HQ9 shaving heads on my older shaver! Why did Phillips discontinue the HQ9 shaving heads?? These were so much superior.
No, I would not recommend this to a friend.
Response from philips.comBy Alexandros, Global 247, August 23, 2026
Hello there.
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with the newer shaving heads has not matched the performance you enjoyed with the HQ9 shaving heads on your PT920. We understand how disappointing it can be when a product you have relied on for years and found highly effective is no longer available.
We appreciate your detailed comparison between the HQ9, SH50, and SH91 shaving heads. Feedback from long time Philips users is especially valuable, and we understand your frustration that the newer shaving systems have not delivered the same shaving experience for you.
We’d like to learn more about your experience and see how we can help. When you have a moment, please reach out to us directly via Facebook/Instagram (@Philips) or on X (@PhilipsCare).
If you don’t use social media, you can also contact us through our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Thank you again for your loyalty to Philips over the years and for sharing your feedback, it helps us improve.
Best regards,
Philips Consumer Care
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with the newer shaving heads has not matched the performance you enjoyed with the HQ9 shaving heads on your PT920. We understand how disappointing it can be when a product you have relied on for years and found highly effective is no longer available.
We appreciate your detailed comparison between the HQ9, SH50, and SH91 shaving heads. Feedback from long time Philips users is especially valuable, and we understand your frustration that the newer shaving systems have not delivered the same shaving experience for you.
We’d like to learn more about your experience and see how we can help. When you have a moment, please reach out to us directly via Facebook/Instagram (@Philips) or on X (@PhilipsCare).
If you don’t use social media, you can also contact us through our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Thank you again for your loyalty to Philips over the years and for sharing your feedback, it helps us improve.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: LUFC8
Gender:Male
Verified Purchase:Yes
The razor is very comfortable to hold. I have a very stiff beard and the dry shave comes out perfect. Takes a little getting used to the angles and pressure. Under the nose and lips can be a little tricky but not difficult. Holds the charge well, I have not used the attachment yet or had a wet shave, but I do not expect anything negative.
Did not like the instruction booklet. Some of the signs are not clear and you need to pull out your phone to look them up, very cheap.
Did not like the instruction booklet. Some of the signs are not clear and you need to pull out your phone to look them up, very cheap.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Overall, I got exactly what I wanted. It performs
on August 20, 2026
Posted by: Filemon
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Battery life is somewhat disappointing, but the shaver performs fairly well overall. The shave is smooth and comfortable, though not as close as a traditional razor. The biggest advantage is that I haven't had any cuts or nicks since switching to an electric shaver, making it a worthwhile trade-off for me.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: warubozu
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Like the deisgn although a little bulky and hefty. Head needs redesign sometimes heads does not flow smoothly against face. Should have rounded rather than cornered heads.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: breaux dave
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fabulous electric shaver! Close shaves with a technologic edge. Only con i can think of is the price.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: P. Ohana
Verified Purchase:Yes
I have been using Philips shaver for several decades now and this is by far the best shaver ever; a perfect 10, and I am referring to the i9000 Prestige Ultra; ultra, indeed!
Written by a customer while visiting philips.com
Customer Rating
5
The product has excellent state of the art feature
on August 13, 2026
Posted by: Big Dady BoomPa
Verified Purchase:Yes
[This review was collected as part of a promotion.] i9000 Presige Ultra XP9401/93 Wet & Dry Electric Shaver with SenseIQ is the best electric shaving experience I have had in my 55 years of using an electric shaver.
Written by a customer while visiting philips.com