Customer reviews from philips.com
Philips Norelco - i9000 Prestige Ultra Shaver with Triple Action Lift & Cut Technology UV Case - Ink Black
Average customer rating
4.4
(398 Reviews)
Rating breakdown 398 reviews
5 Stars
272
4 Stars
66
3 Stars
32
2 Stars
15
1 Star
13
86%of customers recommend this product.
(
151 out of
176)
Customer Reviews for Philips Norelco - i9000 Prestige Ultra Shaver with Triple Action Lift & Cut Technology UV Case - Ink Black
Customer Rating
4
Superior shave, frustrating app, missing accessory
on February 25, 2026
Posted by: Marabo
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] As a long-time user of the Norelco 1280x, I can say the shaving performance on the S9000 Prestige is a noticeable upgrade; it provides a much closer shave than my previous model. However, for a "Prestige" product, there are several usability hurdles.
The Bluetooth pairing process is particularly unintuitive. The pairing window is too short, and the user manual offers almost no guidance. I discovered that you have to confirm the pairing code on the shaver itself using the +/- buttons before confirming in the app—a step the app fails to clearly explain. Additionally, it is a bit inconvenient that you have to physically swap the heads to use the long-hair trimmer rather than having an integrated flip-up version.
I was also disappointed to find no cleaning brush included to help clear shavings from the head. My biggest concern, however, is the lack of availability for individual accessories. If your specific kit doesn't include a certain part, it seems impossible to buy it separately later. It feels like a push to buy a more expensive bundle upfront rather than allowing for a modular setup. Lastly, note that you cannot manually adjust the RPMs; the "165k cuts per second" is a theoretical maximum, not a setting you can toggle.
The Bluetooth pairing process is particularly unintuitive. The pairing window is too short, and the user manual offers almost no guidance. I discovered that you have to confirm the pairing code on the shaver itself using the +/- buttons before confirming in the app—a step the app fails to clearly explain. Additionally, it is a bit inconvenient that you have to physically swap the heads to use the long-hair trimmer rather than having an integrated flip-up version.
I was also disappointed to find no cleaning brush included to help clear shavings from the head. My biggest concern, however, is the lack of availability for individual accessories. If your specific kit doesn't include a certain part, it seems impossible to buy it separately later. It feels like a push to buy a more expensive bundle upfront rather than allowing for a modular setup. Lastly, note that you cannot manually adjust the RPMs; the "165k cuts per second" is a theoretical maximum, not a setting you can toggle.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
It stinks! But apparently it's the best one out so
on February 24, 2026
Posted by: steMoGsteL
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] 1. The shaver heads don't stay in place!!!!!!!!!!!!!!!!!!!!!!! They come loose when opening to clean.
2. The color/light system is never consistent. Makes me feel I am doing something wrong.
3. Manual cleaning is a must! How else would you rid all the small hairs that get trapped in the shaver heads?
4. Have to open to manually remove hairs more than once during shaving.
5. Still have stubble when done.
Other than that is works great lol But why did you have to make the trimmer an attachment rather than a flip-up?
2. The color/light system is never consistent. Makes me feel I am doing something wrong.
3. Manual cleaning is a must! How else would you rid all the small hairs that get trapped in the shaver heads?
4. Have to open to manually remove hairs more than once during shaving.
5. Still have stubble when done.
Other than that is works great lol But why did you have to make the trimmer an attachment rather than a flip-up?
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
5
Meilleur rasoir à vie
on February 23, 2026
Posted by: Pharm
This customer did not provide a text review.
Written by a customer while visiting philips.com
Posted by: Bu ammra
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have been using/shaving with Philips electric razors since 1986, by far this particular razor though on the pricey side but by far delivers the best close up and smooth shave.
Great product.
Great product.
Written by a customer while visiting philips.com
Posted by: Spensernh
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've been a norelco user forever. My biggest complaints were (a) that the heads always came off after a couple of years and there were no purchase options. Then there were head replacements annually. I've had this new shaver for now 2 months. It has been fine and I've been following the instructions about using the "head wash" which was included in the package. Only present comment is that with a change of hands, the button that changes in nature of the shave keeps getting hit and needs to be returned to my setting.
Written by a customer while visiting philips.com
Customer Rating
5
It has the best shaving ever compared to any shave
on February 21, 2026
Posted by: Abe1968
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Everything is excellent except the battery have short life it use lots of power for unnecessary functions compared to all the Philips shavers I been using this has the worst battery life it needs to be charged every 3 days with only 2 to 3 shaves. I always bought the top of the line model when I upgraded
Thank you
Thank you
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: simon55g
Verified Purchase:Yes
[This review was collected as part of a promotion.] I don’t notice any difference from my old Philips.
I still occasionally bleed from some spots on my face.
No difference after spending a ton of money.
I still occasionally bleed from some spots on my face.
No difference after spending a ton of money.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, February 21, 2026
Hello!
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Tres
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the best electric shaver I have ever used. I had a Phillips shaver for many many years and when I decided to replace it, I tried another brand which I immediately returned do to the clear difference regarding the quality of its service and I went to using the old Phillips. I then decided to buy my Phillips Norelco and I absolutely love the amazing quality of the shave.
Written by a customer while visiting philips.com