I expect to be using this product for a very long.
on April 5, 2026
Posted by: Andwele
Verified Purchase:Yes
[This review was collected as part of a promotion.] I received the shaver as a Christmas gift from my wife. I really like the shaver. Even if I skip shaving for a day or two I still get a smooth, close shave.
[This review was collected as part of a promotion.] Didn’t receive small trimmer w it and didn’t realize it for a month. Haven’t been able to connect to Bluetooth ever. Shaves well when it’s working properly I think the Bluetooth affects it sometimes.
[This review was collected as part of a promotion.] Light Guidance is a joke it takes only 1oz of pressure to change from green to orange!!! Seriously!! The new shave hard is sharp and pointed and grabs the skin and causes bleeding!!! My old 9000 the shave is round and does not have this problem!! The cleaning station method for the shaver does a terrible job and I have to clean my self manually!!!
No, I would not recommend this to a friend.
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Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, March 30, 2026
Hello!
We are sorry to hear about your experience and thank you for bringing this to our attention. We would like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we are here to help. We hope to speak to you soon!