Customer reviews from frigidaire.com
Frigidaire - 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Average customer rating
4.6
(1,093 Reviews)
Rating breakdown 1,093 reviews
5 Stars
843
4 Stars
137
3 Stars
36
2 Stars
26
1 Star
51
Customer Reviews for Frigidaire - 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Customer Rating
3
Extremely Disappointed
on October 8, 2023
Posted by: Tag57
[This review was collected as part of a promotion.] I bought this freezer along with the matching refrigerator in February 2022. By February 2023 the ice maker had been replaced twice. It still doesn't work. Something inside the freezer will not let the water get to where it needs to be. Service people and plumbers have tried everything. I'm EXTREMELY DISAPPOINTED !!!
Response from frigidaire.comBy Online Outreach Specialist, October 9, 2023
Hi King!
Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations, and we understand your frustration. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations, and we understand your frustration. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
3
Just OK
on September 25, 2023
Posted by: LindsayM
[This review was collected as part of a promotion.] Looks good, freezes food - sometimes ice maker works, often enough it doesn't - no biggie usually have to turn ice maker off for 24 hours and back on - seems to do the trick. Recently, control panel stopped lighting up, lights do not work inside and the ice maker when it comes on, pours water into the ice bucket. This appliance has only been installed for just over 2 years.... and they are not inexpensive units. Not overly impressed.
Response from frigidaire.comBy Rowena , Online Outreach Specialist, September 26, 2023
Hello! We're happy to hear that you like the exterior design of your refrigerator, but we're sorry to learn that its ice maker didn't meet your expectations. Our top priority is customer satisfaction, which is why it's very important for us to know if our product is meeting our customers' expectations. If your ice maker is not making enough ice, you can check the freezer control to see if it is set to too warm. Set the freezer control to a colder setting to improve the performance of the ice maker. Allow 24 hours for the temperature to stabilize. You can also check the fill cup and the tube at the back of the ice maker. If they are covered in ice, look for a blockage. If you see an obstruction, clean your refrigerator's water line. If that doesn't work, consider replacing the water fill tubes. Water gets to your ice maker from the main supply line in your house. If that line gets blocked, water won't be able to go into your ice maker. If you have particularly hard water, it may be that mineral deposits have created a blockage. If the issue still persists, you can contact us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to help in any way we can.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good freezer, could use another shelf
on September 24, 2023
Posted by: Frozone23
[This review was collected as part of a promotion.] This freezer is a huge improvement over the 15 year old freezer it replaced. Quiet, bright, with a storage area from top to bottom. Given the length of the storage area, the middle is a little awkward and could use another shelf for better organization.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Professional refig and freezer
on September 23, 2023
Posted by: The Q
[This review was collected as part of a promotion.] Great appliances. My last set lasted over 18years without maintenance.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice Freezer!
on September 23, 2023
Posted by: BPerk
[This review was collected as part of a promotion.] This freezer replaced a similar older model. The new one is a bit taller and the interior shelves are not as deep. Good lighting and lots of adjustable interior door shelves.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on September 22, 2023
Posted by: Reddog024
[This review was collected as part of a promotion.] We replaced a older set of Frigidaire column refrigerator and freezer it was 17 years old and performed well, so far we are satisfied with the replacement they are a little bit bigger than the old set. Happy with our choice to stay with the Frigidaire
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice
on September 22, 2023
Posted by: C007
[This review was collected as part of a promotion.] I had a prior model of this freezer that matched the fridge. The fridge had been repaired multiple times over the past two years that the manufacturer replaced it with this a new model, although they replaced the fridge for no charge, I had to purchase this freezer to have a matching set, which didn't seem fair. Anyways, it's been installed now for about 30 days, but so far so good and the interior layout and design is superior to the model it replaced. Posting the review because the manufacture offered an entry for a $3,000 sweepstake for posting. Probably wont win, but if I do it will make me whole for having to purchase a new freezer to match the fridge they replaced.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Value!
on September 20, 2023
Posted by: MollyM1
[This review was collected as part of a promotion.] We love our Frigidaire Column Single Door Freezer. It gives us ample space to store food without over crowding or the need for a second freezer. The sleek built-in look goes seamlessly in our kitchen.
Written by a customer while visiting frigidaire.com