Customer reviews from frigidaire.com
Frigidaire - 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Average customer rating
4.6
(1,083 Reviews)
Rating breakdown 1,083 reviews
5 Stars
835
4 Stars
136
3 Stars
36
2 Stars
25
1 Star
51
Customer Reviews for Frigidaire - 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Customer Rating
1
FPFU19F8WF Freezer Icemaker Issues
on July 30, 2026
Posted by: example43
The recurring issue with the Frigidaire FPFU19F8WF4 is not typically the ice maker assembly itself, but rather the design of the integrated water delivery system. The water fill tube and its heater are built into the insulated cabinet and are not serviceable as individual components. When the fill tube freezes, the heater fails, or the water line cracks, the ice maker is unable to receive water or may leak, yet the affected components cannot be replaced independently. This results in repeated ice maker failures and, in many cases, requires replacement of the entire freezer cabinet or appliance rather than a relatively inexpensive repair. Numerous owners have reported experiencing the same issue, suggesting this is a recurring design deficiency rather than isolated component failures. What, if anything, has Frigidaire done about this design flaw? If Frigidaire isn't going to address the issue, then they at least should offer massive discounts to previous buyers of this lemon on the purchase of a replacement.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, August 3, 2026
Hi example43!
Thank you for taking the time to share your detailed feedback regarding your Frigidaire FPFU19F8WF freezer. We understand your concerns and appreciate the time you took to describe your experience.
We’re sorry to hear about the recurring issues you have experienced with the ice maker system. We understand how frustrating it can be when a repair does not resolve the underlying concern, particularly when it involves components that are integrated into the appliance. We also appreciate you sharing your perspective regarding the product design and your suggestions for supporting customers who have experienced similar concerns.
Customer feedback is important to us and is shared with the appropriate teams as part of our ongoing efforts to evaluate product performance and improve future designs.
If you would like us to review your specific situation, including any available service options, please contact our Customer Care Team. You can reach us via Live Chat at Frigidaire or by calling 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We would be happy to review your appliance information and discuss any assistance that may be available.
— Patrick
Thank you for taking the time to share your detailed feedback regarding your Frigidaire FPFU19F8WF freezer. We understand your concerns and appreciate the time you took to describe your experience.
We’re sorry to hear about the recurring issues you have experienced with the ice maker system. We understand how frustrating it can be when a repair does not resolve the underlying concern, particularly when it involves components that are integrated into the appliance. We also appreciate you sharing your perspective regarding the product design and your suggestions for supporting customers who have experienced similar concerns.
Customer feedback is important to us and is shared with the appropriate teams as part of our ongoing efforts to evaluate product performance and improve future designs.
If you would like us to review your specific situation, including any available service options, please contact our Customer Care Team. You can reach us via Live Chat at Frigidaire or by calling 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We would be happy to review your appliance information and discuss any assistance that may be available.
— Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire freezer
on July 26, 2026
Posted by: Zeros
[This review was collected as part of a promotion.] Excellent stainless steel finish shows very little in terms of fingerprints or dirt/grime. Spacious interior that is nicely appointed. Freezes items quickly.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, July 28, 2026
Hi Zeros!
Thank you for taking the time to share your wonderful feedback. We're delighted to hear that you are enjoying your Frigidaire freezer and appreciate the sleek stainless steel finish, spacious interior, and fast freezing performance.
We truly appreciate your support and are grateful that you chose Frigidaire for your home. If you ever need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your wonderful feedback. We're delighted to hear that you are enjoying your Frigidaire freezer and appreciate the sleek stainless steel finish, spacious interior, and fast freezing performance.
We truly appreciate your support and are grateful that you chose Frigidaire for your home. If you ever need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
great looking but a lemon
on July 23, 2026
Posted by: LarryKH
Based on my research, the recurring issue with the Frigidaire FPFU19F8WF4 is not typically the ice maker assembly itself, but the design of the integrated water delivery system. The water fill tube and its heater are built into the insulated cabinet and are not serviceable as individual components. When the fill tube freezes, the heater fails, or the water line cracks, the ice maker is unable to receive water or may leak, yet the affected components cannot be replaced independently. This results in repeated ice maker failures and, in many cases, requires replacement of the entire freezer cabinet or appliance rather than a relatively inexpensive repair. Numerous owners have reported experiencing the same issue, suggesting this is a recurring design deficiency rather than isolated component failures.
What Frigidaire should do is come up with a rebate program offering a huge discount to anyone who purchased this freezer since it is unrepairable. My unit is three years old and should be able to be repaired but can't do to this issue. Therefore, anything that cannot be repaired is justifiably a "Lemon".
What Frigidaire should do is come up with a rebate program offering a huge discount to anyone who purchased this freezer since it is unrepairable. My unit is three years old and should be able to be repaired but can't do to this issue. Therefore, anything that cannot be repaired is justifiably a "Lemon".
Response from frigidaire.comBy Patrick, Online Outreach Specialist, July 27, 2026
Hi LarryKH!
Thank you for taking the time to share your detailed feedback regarding your Frigidaire freezer. We understand how disappointing it is to experience a recurring issue—especially when your appliance is only a few years old and the repair options are limited. We appreciate you outlining your concerns and your suggestion for a rebate program, and we recognize the frustration this situation has caused.
Your comments are important to us and will be shared with the appropriate teams for review as we continually work to improve our products and the overall customer experience.
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
— Patrick
Thank you for taking the time to share your detailed feedback regarding your Frigidaire freezer. We understand how disappointing it is to experience a recurring issue—especially when your appliance is only a few years old and the repair options are limited. We appreciate you outlining your concerns and your suggestion for a rebate program, and we recognize the frustration this situation has caused.
Your comments are important to us and will be shared with the appropriate teams for review as we continually work to improve our products and the overall customer experience.
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
— Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Freezer
on July 23, 2026
Posted by: Cjbaseball85
[This review was collected as part of a promotion.] This thing is awesome
Response from frigidaire.comBy John, Online Outreach Specialist, July 23, 2026
Hi, Cjbaseball85. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire Freezer
on July 20, 2026
Posted by: TK83
[This review was collected as part of a promotion.] Great purchase. We like the ice tray area for extra ice and the compartment areas on the door.
Response from frigidaire.comBy Angel, Online Outreach Specialists, July 23, 2026
Hi, TK83! Thank you for sharing your feedback! We’re delighted to hear that you’re enjoying your Frigidaire Single-Door Freezer. It’s great to know that the ice tray area has been a helpful feature for storing extra ice and that you’re finding the door compartments convenient for organization. We appreciate you choosing Frigidaire and are happy to hear that your freezer is meeting your needs.
If you need any further assistance, please feel free to contact us via live chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday, 8:30 am-8 pm EST, and we’ll be happy to help. -Angel
If you need any further assistance, please feel free to contact us via live chat at frigidaire.com or call us at 1-800-374-4432 Monday-Friday, 8:30 am-8 pm EST, and we’ll be happy to help. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
So far so good!
on July 9, 2026
Posted by: Kimicament
[This review was collected as part of a promotion.] It's a large fridge. We have plenty of space. Didn't know where the water was till we finally saw the button to push in.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, July 13, 2026
Hi there. Thank you for sharing your experience with your Frigidaire refrigerator! We’re glad to hear that you’re enjoying the spacious design and having plenty of room for your food and beverages.
We appreciate your feedback about the water dispenser button. We understand that getting familiar with a new appliance can take some time, and we’re happy you were able to find it. Thank you for choosing Frigidaire—we hope your new refrigerator continues to serve your home well!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We appreciate your feedback about the water dispenser button. We understand that getting familiar with a new appliance can take some time, and we’re happy you were able to find it. Thank you for choosing Frigidaire—we hope your new refrigerator continues to serve your home well!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 9, 2026
Posted by: JarvisD
[This review was collected as part of a promotion.] Love my unit and the features. Couldn’t be happier with my purchase
Response from frigidaire.comBy Rox, Online Outreach Specialist, July 10, 2026
Hi, JarvisD! Thank you for sharing your feedback on your Frigidaire appliance. We’re thrilled to hear that you love your new unit and all of its features.
It’s wonderful to know you’re so happy with your purchase. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience.
If you ever need assistance, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday–Friday, 8:30 a.m. to 8:00 p.m. EST—we’re here to help anytime.
-Rox.
It’s wonderful to know you’re so happy with your purchase. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience.
If you ever need assistance, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday–Friday, 8:30 a.m. to 8:00 p.m. EST—we’re here to help anytime.
-Rox.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good buy
on July 8, 2026
Posted by: mjody3
[This review was collected as part of a promotion.] Love the sleek look. Very spacious. Loads of ice.
Response from frigidaire.comBy Maico, Online Outreach Specialist, July 9, 2026
Hello Mjody3! Thank you for sharing your feedback with us! We’re happy to hear that you’re enjoying the sleek look, spacious design, and ice-making performance of your Frigidaire appliance. It’s great to know that your purchase has been a good fit for your needs.
We appreciate you choosing Frigidaire and taking the time to share your experience. Your feedback is valuable and helps us continue to improve our products.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support team by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
We appreciate you choosing Frigidaire and taking the time to share your experience. Your feedback is valuable and helps us continue to improve our products.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support team by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com