Customer Reviews for Frigidaire - 19 Cu. Ft. Single-Door Freezer - Stainless Steel
Customer Rating
1
Freezer went out 3 months after purchase
on June 14, 2022
Posted by: Tjbor
Freezer went out 3 months after purchase. They sent a repair person out and they said they fixed it. 7 months same issue. Called for support and warranty was out. I will not buy another Frigidaire or Electrolux product again.
Response from frigidaire.comBy Keyanna A., Online Outreach Specialist , June 15, 2022
We value your feedback, Tjbor. We are sorry to hear that your experience with your appliance and receiving assistance has been this way. Although all Frigidaire appliances come with a 1-year manufacturer's warranty, we want to ensure we do what we can to assist our customers despite warranty status. Please allow us to step in and learn more about your situation so we can have an opportunity to rebuild your trust. We have sent you an email to collect additional details. We hope to hear back from you soon. ~Keyanna
[This review was collected as part of a promotion.] Overall, we really like this refrigerator freezer set. It's good looking, has good features, and a logical layout. It was the closest fit for our space and the set needing replacement. This set is solid and sturdy. The only complaint I have, and others have noted... these devices are loud. Not constantly, but when they kick in, you hear it. It would benefit from some sound and vibration isolating efforts.
[This review was collected as part of a promotion.] I had much anticipation while waiting for these units! I do love the single door fridge/freezer concept. I wish they were slightly taller and the trim kit is poorly designed.
The Freeze does not have a strong seal when closed. It will defrost randomly when closed. Ice crystals form on the surfaces while door is in closed position. The ice maker is great and generates an abundance of ice. The additional ice bin is a wonderful feature. The storage space on shelves is good. The defrosting / ice crystal formation is concerning.
Response from frigidaire.comBy Damon, Online Outreach Specialist, June 6, 2022
Thank you for your feedback regarding your single-door refrigerator. While we are glad you are enjoying many of your refrigerator's features, we are concerned about the sealing issues you are experiencing. When you have a free moment, please connect with us via Live Chat Monday-Friday 8:30 am-8 pm EST so one of our specialists can assist you better. - Damon