Customer reviews from sharkninja.com
Shark - AquaReach PRO Cordless Hard Floor Vacuum & Mop System with a Wand, Self-Sanitizing Dock - Brown
Average customer rating
4.8
(251 Reviews)
Rating breakdown 251 reviews
5 Stars
212
4 Stars
32
3 Stars
4
2 Stars
1
1 Star
2
96%of customers recommend this product.
(
102 out of
106)
Customer Reviews for Shark - AquaReach PRO Cordless Hard Floor Vacuum & Mop System with a Wand, Self-Sanitizing Dock - Brown
Customer Rating
5
Great features!
on September 20, 2026
Posted by: Smile1495
from Cisco
Gender:Female
[This review was collected as part of a promotion.] I bought a week ago and so far it's awesome!!! I love that I can do so much with it! Definitely a game changer!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love it!
on September 20, 2026
Posted by: Happy customer 67
from Pennsylvania
Gender:Female
I've had the Shark Aquareach vacuum for a few months. It maneuvers nice. I cleaned approximately 2000 square feet on one charge. Used two tanks of cleaner. The dirty tank didn't need emptied until I was done. The suction is good. The cleaning concentrate smells good.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Cleans everything anywhere!
on September 18, 2026
Posted by: LudM
from New York, NY
Gender:Female
[This review was collected as part of a promotion.] This cordless vacuum is very efficient in cleaning up virtually any messes quickly and well, and that includes both liquids and solids. It reaches many difficult places and can be used on many different surfaces effectively. If you made a big mess don't worry if you have this around. You won't spend a lot of time cleaning because it's fast and thorough.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
It is the best Vacuum
on September 17, 2026
Posted by: Crystal29072
from Lexington, SC
Gender:Female
I received this 2 days ago and used it for the first time today, OMG it is the best. These are the things I love about it, The LED light, suction is great, the handle to carry it, the way it moves without putting pressure on your back, getting right to the edge of the baseboards, the runtime is great was able to do all my floors and still had battery (1500 Sq Ft).
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
so far, good
on September 15, 2026
Posted by: faithm
I received this as a replacement for a hydrovac i previously owned. I have had it for around 2 weeks and have been impressed by its floor cleaning, I have not used any attachments yet
Written by a customer while visiting sharkninja.com
Customer Rating
5
So impressed!
on September 13, 2026
Posted by: Carhen
from Minnesota
Gender:Female
[This review was collected as part of a promotion.] Just bought this and WOW! I thought I had found the best of the best in the Tineco but this blows it out of the water.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Makes cleaning my floors so much faster and easier! ⭐️⭐️⭐️⭐️⭐️
on September 13, 2026
Posted by: EdgarB
[This review was collected as part of a promotion.] The Shark AquaReach Pro makes cleaning my floors so much easier. I like being able to vacuum and mop at the same time instead of doing everything separately. It picks up everyday dirt and debris well, leaves the floors looking clean, and the extendable wand makes it easier to reach tighter areas. Definitely saves me time when cleaning.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not that great
on September 13, 2026
Posted by: Kashley
Gender:Female
I can see the vision.very disappointed, I own so many shark and ninja products this is my most expensive purchase. I threw the box away thinking it’s going to be the best floor vacuum ever. Negative!!! For how much I paid I should have got a dyson or the bissel cross wave. The suction is not that great it barely picks up the crumbs that the led light shows you. I went over a small black rubber band it wouldnt even pick that up. The attachments to me are useless the way the video shows this vacuum picking up messes and cleaning it does not do that what so ever. If you use the mop feature you’re going to need a towel because the floor will be super wet after. Even after going over the spot multiple times, it just doesn’t pick up that great. Taking it apart to clean is a hassle. If I didn’t throw my box away thinking I got best floor vacuum ever I would have definitely returned it.
Response from sharkninja.comBy SharkNinja, September 16, 2026
Hi Kashley,
Thank you for sharing your experience.
We're truly sorry to hear that the performance, suction power, mopping results, and maintenance has left you disappointed. It’s particularly frustrating when the product doesn't perform as anticipated and returning it is no longer an option. We sincerely appreciate you taking the time to share such detailed feedback. Comments like yours help us better understand where improvements may be needed, and we'll be sure to pass them along to the appropriate teams for review. Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you.
https://support.sharkninja.com/article/WD550-Series-Shark-AquaReach-Hard-Surface-Vacuum-Mop-System---Troubleshooting-Guide?redirect=false
Kind regards,
SharkNinja
Thank you for sharing your experience.
We're truly sorry to hear that the performance, suction power, mopping results, and maintenance has left you disappointed. It’s particularly frustrating when the product doesn't perform as anticipated and returning it is no longer an option. We sincerely appreciate you taking the time to share such detailed feedback. Comments like yours help us better understand where improvements may be needed, and we'll be sure to pass them along to the appropriate teams for review. Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you.
https://support.sharkninja.com/article/WD550-Series-Shark-AquaReach-Hard-Surface-Vacuum-Mop-System---Troubleshooting-Guide?redirect=false
Kind regards,
SharkNinja
Written by a customer while visiting sharkninja.com