Customer reviews from sharkninja.com
Shark - FacialPro Glow At Home Hydro-Powered Facial System - Blue
Average customer rating
4.7
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
91
4 Stars
9
3 Stars
6
2 Stars
3
1 Star
1
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Shark - FacialPro Glow At Home Hydro-Powered Facial System - Blue
Customer Rating
5
A wonderful facial tool for healthy, clean, glowing skin
on August 14, 2026
Posted by: JanelleP
[This review was collected as part of a promotion.] I’ve been using the Shark FacialPro Glow a couple of times a week, and it’s quickly become a standout in my skincare routine. Setup was a breeze thanks to the clear, step-by-step instructions, and I was able to start using it right away with no hassle.
Each time I use it, my skin feels instantly clean, smooth, and refreshed—like I just got back from a professional facial. I especially love the immediate results; there’s a noticeable difference in how my skin looks and feels after each session. It’s like having the luxury of a med spa treatment at home without the need to book an appointment.
So far, the FacialPro Glow has absolutely earned its place in my weekly self-care lineup, and I’m excited to see the long-term benefits as I keep using it!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Clean and refreshing
on August 13, 2026
Posted by: MyT0
[This review was collected as part of a promotion.] The whole system is very easy to set up and use . The box came with the derm detox gel and the hydro infuse for the 2 step program. It runs quiet and doesn’t hurt . But for me I wish the suction is a little stronger because I feel it only sucks little amount of stubborn pores. It does give my face a refreshing , clean feeling after.
Response from sharkninja.comBy SharkNinja, August 17, 2026
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that you found the system easy to set up and use, appreciated the included Derm Detox Gel and Hydro Infuse products, and enjoyed the quiet, comfortable experience and refreshing feeling after use. We appreciate your feedback regarding the suction strength. We understand that stubborn pores can be challenging, and we value your comments about wanting a stronger suction experience. Rest assured, we'll share your feedback with the appropriate teams for consideration.
For tips on optimizing your device's performance, we recommend reviewing our self-help guide below:
https://support.sharkninja.com/article/Shark-FacialPro-Glow-DePuffi-FH300-Series-Troubleshooting-Guide
If you continue to have concerns after following the guidance provided, please follow the instructions at the end of the guide to connect with our support team for further assistance.
Kind regards,
Shark Beauty
Thank you for taking the time to leave a review.
We're delighted to hear that you found the system easy to set up and use, appreciated the included Derm Detox Gel and Hydro Infuse products, and enjoyed the quiet, comfortable experience and refreshing feeling after use. We appreciate your feedback regarding the suction strength. We understand that stubborn pores can be challenging, and we value your comments about wanting a stronger suction experience. Rest assured, we'll share your feedback with the appropriate teams for consideration.
For tips on optimizing your device's performance, we recommend reviewing our self-help guide below:
https://support.sharkninja.com/article/Shark-FacialPro-Glow-DePuffi-FH300-Series-Troubleshooting-Guide
If you continue to have concerns after following the guidance provided, please follow the instructions at the end of the guide to connect with our support team for further assistance.
Kind regards,
Shark Beauty
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best facial tool at home
on August 12, 2026
Posted by: ShreyaK
[This review was collected as part of a promotion.] My first time trying this and the glow is just amazing! Absolutely love that it has so many attachments that come from exfoliating to facial on T zone too. Its an in - home facial tool that maximises completely much better than salon. Love the quality and easy set up
Process
Process
Written by a customer while visiting sharkninja.com
Customer Rating
5
Facial at home!
on August 12, 2026
Posted by: BrittanyD
[This review was collected as part of a promotion.] This Shark FacialPro Glow gives you the feeling of a facial at home! It can exfoliate, extract, and hydrate. There are different tips for different skin types and it comes with so many helpful tips! My face feels so much smoother after just a few uses!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Easy weekly facial at home.
on August 11, 2026
Posted by: HeloiseW
[This review was collected as part of a promotion.] I really like how this Shark FacialPro Glow At Home machine is clearly labeled and has a step by step guide.
This is easy to use once you’ve read the instructions. There are multiple nozzles, two for sensitive skin and two for regular skin. A wide-tip and a Tzone-tip for each skin type.
There are three suction settings depending on how strong you want the suction to be and it’s easy to toggle between them.
This is like a facial at home and I liked how it left my skin feeling. My pores were cleaner and my skin felt smoother. You can see how much dirt and debris is lifted from your skin from the dirty water side - they give you a guide to the gunk that’s in there!
The only slightly negative point is that cleaning this after use takes a little time, but it’s nothing excessive.
This is an amazing addition to my weekly skincare routine.
I received this product for free in exchange for my honest opinion.
This is easy to use once you’ve read the instructions. There are multiple nozzles, two for sensitive skin and two for regular skin. A wide-tip and a Tzone-tip for each skin type.
There are three suction settings depending on how strong you want the suction to be and it’s easy to toggle between them.
This is like a facial at home and I liked how it left my skin feeling. My pores were cleaner and my skin felt smoother. You can see how much dirt and debris is lifted from your skin from the dirty water side - they give you a guide to the gunk that’s in there!
The only slightly negative point is that cleaning this after use takes a little time, but it’s nothing excessive.
This is an amazing addition to my weekly skincare routine.
I received this product for free in exchange for my honest opinion.
Written by a customer while visiting sharkninja.com
Customer Rating
3
on August 11, 2026
Posted by: Tricia Oyarbide
I really liked the treatment overall. However, my machine does not turn off. The heating and cooling functions stay on, and I didn’t realize it because I assumed it would turn off automatically. I only noticed when my face started feeling very hot. I really like the product and would buy it again if my machine were replaced.
Response from sharkninja.comBy SharkNinja, August 11, 2026
Hi Tricia,
Thank you for sharing your experience. We're glad to hear you enjoyed the treatment overall, but we're sorry to learn about the issue with your DePuffi not turning off as expected. We can certainly understand how concerning it would be to realize the heating and cooling functions remained active and caused your face to feel excessively warm.
This is not the experience we want for our customers. We'd like the opportunity to look into this further and help determine the best next steps for your device.
https://support.sharkninja.com/contact-us
Sincerely,
Shark Beauty
Thank you for sharing your experience. We're glad to hear you enjoyed the treatment overall, but we're sorry to learn about the issue with your DePuffi not turning off as expected. We can certainly understand how concerning it would be to realize the heating and cooling functions remained active and caused your face to feel excessively warm.
This is not the experience we want for our customers. We'd like the opportunity to look into this further and help determine the best next steps for your device.
https://support.sharkninja.com/contact-us
Sincerely,
Shark Beauty
Written by a customer while visiting sharkninja.com
Customer Rating
5
Easy to use, effective, and leaves my skin feeling clean, hydrated, and glowing.
on August 11, 2026
Posted by: SweetlanaB
[This review was collected as part of a promotion.] Review: I'm really impressed with the Shark FacialPro! It was easy to learn how to use, and the instructions were straightforward. The device isn't too noisy and feels sturdy and well made. Cleaning and maintaining it is simple, which makes it convenient to use regularly. After using it, my skin feels noticeably cleaner, smoother, refreshed, and hydrated. I especially love the healthy glow it gives my skin. It feels like having a professional facial experience at home!
Written by a customer while visiting sharkninja.com
Customer Rating
5
A high quality facial at home!
on August 10, 2026
Posted by: SarahS
[This review was collected as part of a promotion.] This is like getting a professional facial at home! It's very easy to put together and use. My face feels so smooth and soft after just my first time. The gunk tank is gross but satisfying to see lol
Written by a customer while visiting sharkninja.com