Customer reviews from sharkninja.com
Ninja - CREAMi Deluxe 11-in-1 Ice Cream and Frozen Treat Maker, XL 24oz pints, Sorbet, Gelato, Milkshakes, Frozen Yogurt - Navy
Average customer rating
4.2
(273 Reviews)
Rating breakdown 273 reviews
5 Stars
185
4 Stars
30
3 Stars
11
2 Stars
12
1 Star
35
81%of customers recommend this product.
(
138 out of
171)
Customer Reviews for Ninja - CREAMi Deluxe 11-in-1 Ice Cream and Frozen Treat Maker, XL 24oz pints, Sorbet, Gelato, Milkshakes, Frozen Yogurt - Navy
Customer Rating
1
Not so great
on May 25, 2025
Posted by: xx16
from South Carolina
Gender:Female
I bought this in December, and so far, I haven't gotten any recipes to work. At first, I thought it was user error, but I even used Ninja's recipe to make ice cream and each time it came out with the wrong texture and consistency. I really don't know what to do at this point besides make a review.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 27, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having processing trouble with your Ninja CREAMi. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having processing trouble with your Ninja CREAMi. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Great Ice Cream, Horrible Machine
on May 9, 2025
Posted by: Lnrosy
from Ohio
Gender:Female
I’ve had this machine less than 5 months. I’ve used it MANY times so know how to use it. Last night, I was respinning some ice cream. It started to make a TERRIBLE noise. I turned it off and unplugged it. When I opened it, the paddle was in the icecream. When I went to pull it out, it was so hot that I burned my finger and had to use tongs to pull it out. It chewed up plastic and metal. I had to throw the icecream away. I’ll be calling Ninja later today
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 13, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble
with your Ninja CREAMi. Please reach out to our team by
phone at 1-800-365-0135, we'd be happy to look into
this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble
with your Ninja CREAMi. Please reach out to our team by
phone at 1-800-365-0135, we'd be happy to look into
this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Good Ice cream bad quality machine
on April 29, 2025
Posted by: RobD
Okay the machine makes good ice cream and other frozen treats. But man quality is an issue. I’ve been through two units with the same issue. You cannot leave it plugged in. The power will not turn on if left plugged in for more than ten minutes or so. You have to unplug it and plug it back in every time you want to use it. Again returned two units with the problem and now on my third, same exact issue. It’s a serious design flaw.
Response from sharkninja.comBy SharkNinja, April 29, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear of the troubles you've faced with your Ninja CREAMi. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear of the troubles you've faced with your Ninja CREAMi. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Terrible machine
on April 27, 2025
Posted by: Brook
from Sycamore, IL
Gender:Female
I bought this less than a year ago and the machine started to overheat and start smoking when it was on the blade and the lid is destroyed
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 29, 2025
Hello Brook,
Thank you for taking the time to leave a review.
We're so sorry to hear that your Ninja was overheating and smoking. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into
this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that your Ninja was overheating and smoking. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into
this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Worked great until the paddle mixer fell off
on March 7, 2025
Posted by: Rachel
from Austin TX
Gender:Female
I bought the ninja creami 2 years ago. It worked fine until today when the paddle mixer fell off the "drill bit" during use, causing the metal to strip and unleash shavings into the food. There was nothing wrong with how I installed it all to cause this to happen. Of course the warranty is only 1 year so I feel SOL. The food and drinks this device could make were awesome, but not awesome enough if the product can't last 2 years. Hugely disappointed.
Response from sharkninja.comBy SharkNinja, March 12, 2025
Hello Rachel,
Thank you for taking the time to leave a review.
We're so sorry to hear that your paddle fell off your CREAMi, causing metal shavings in your food. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Thank you for taking the time to leave a review.
We're so sorry to hear that your paddle fell off your CREAMi, causing metal shavings in your food. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Terrible machine. Decent Ice Cream.
on March 4, 2025
Posted by: sean
from Brooklyn, NY
Gender:Male
This unit broke after FOUR uses. LIterally four. Now, look, I've had it for 2 years. I received it as a gift and I admit I barely used it. When I finally did. I got 4 pints out of it before the blade and locking pin ground down to almost nothing and left a smoking MESS in my ice cream. I get it, I'm out of warranty, but just for anyone who does want to buy one expect it to fail after VERY few uses. Oh, and Ninja DOES NOT REPAIR they're products. They only replace parts. What a HUGE WASTE.
Response from sharkninja.comBy SharkNinja, March 11, 2025
Hello Sean,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re experiencing issues with your Ninja CREAMi, which resulted in smoking from your product. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re experiencing issues with your Ninja CREAMi, which resulted in smoking from your product. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Buy if you want plastic ice cream
on February 24, 2025
Posted by: Mitchell
from Louisville KY
Gender:Male
Ice cream is not edible. It tastes like plastic. I didn’t even use the machine. Something is wrong with the containers. I was exited to try the machine but was very disappointed that I wasted time and money making a batch of ice cream that went into the trash. I cleaned the containers and everything before use.
Response from sharkninja.comBy SharkNinja, February 26, 2025
Hello,
Thank you for taking the time to leave a review.
We certainly understand how frustrating this situation must be with your CREAMi Deluxe. We'll share your feedback regarding the pints with the relevant teams internally. In the meantime, we see you reached out to our support team, and we're replacing the pint. If you need any further assistance, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We certainly understand how frustrating this situation must be with your CREAMi Deluxe. We'll share your feedback regarding the pints with the relevant teams internally. In the meantime, we see you reached out to our support team, and we're replacing the pint. If you need any further assistance, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Flop
on February 23, 2025
Posted by: Little sister 1958
from Prescott AZ
I cannot get it to work, it just flashes install, sorry I wasted my money!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 26, 2025
Hello,
Thank you for taking the time to leave a review.
This isn’t the experience we want you to have with your CREAMi Deluxe. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to help you with the error you're receiving.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
This isn’t the experience we want you to have with your CREAMi Deluxe. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to help you with the error you're receiving.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com