Customer reviews from sharkninja.com
Ninja - CREAMi Deluxe 11-in-1 Ice Cream and Frozen Treat Maker, XL 24oz pints, Sorbet, Gelato, Milkshakes, Frozen Yogurt - Navy
Average customer rating
4.2
(273 Reviews)
Rating breakdown 273 reviews
5 Stars
185
4 Stars
30
3 Stars
11
2 Stars
12
1 Star
35
81%of customers recommend this product.
(
138 out of
171)
Customer Reviews for Ninja - CREAMi Deluxe 11-in-1 Ice Cream and Frozen Treat Maker, XL 24oz pints, Sorbet, Gelato, Milkshakes, Frozen Yogurt - Navy
Customer Rating
5
Ninja support is excellent
on April 9, 2026
Posted by: Support
from Austin
Gender:Male
We have the ninja creamy deluxe. We love it. We use it all the time. That's not what this review is about.
It developed a well known problem which is the blade was falling off. Apparently this happens because of demagnetization. Now we did not register the warranty on this because we never register the warranty on anything! We called ninja. They completely sent a fresh machine even though we couldn't prove warranty. I thought that was super stand-up and I very much appreciated it! The idea that ninja stands behind it's products very much impressed me.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
on March 18, 2026
Posted by: Kamryn
from Idaho
Gender:Female
Horrible machine. I take amazing care of it, wash it every use and its containers. Overtime, the containers loose their shape and are unable to connect to the lid. And the ninja creami brakes down consistently. It should not be the price it is for the cheap piece of junk it is.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 20, 2026
Hi Kamryn,
We’re sorry to hear about the trouble you’ve had with your CREAMi XL Deluxe. You’ve clearly taken great care of your machine, and it’s disappointing to hear the containers have changed shape over time and that the unit hasn’t been performing the way it should. That’s not the experience we want for you.
We’d like to look into this further and help find the best solution. When you have a moment, please reach out to us through our support page so we can review the details and assist you:
https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
We’re sorry to hear about the trouble you’ve had with your CREAMi XL Deluxe. You’ve clearly taken great care of your machine, and it’s disappointing to hear the containers have changed shape over time and that the unit hasn’t been performing the way it should. That’s not the experience we want for you.
We’d like to look into this further and help find the best solution. When you have a moment, please reach out to us through our support page so we can review the details and assist you:
https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love this — Im obsessed!
on February 23, 2026
Posted by: DMG_41
Gender:Female
LOVE THIS! I got the Costco Ninja CREAMi Deluxe 11-in-1 Ice Cream and Frozen Treat Maker that included 3 pint cups & lids, and I cannot love it more. So powerful & easy to use. I have made my 1st batch of dairy free cashew milk ice cream & have perfected the recipe I used… we are thrilled! Looking forward to making so very many more healthier frozen treats!
Some comment that its loud, but I do not find it loud at all — not compared to my Ninja IQ counter blender unit. Perfectly acceptable & I feel is just ‘nitpickish.’
I have a Cuisinart ice cream maker Ive used once, if anyone wants it! 🤭😉😋
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love it!
on February 13, 2026
Posted by: Kirby79
from Illinois
Gender:Female
I received this for my birthday and I love it. I have only had it for two weeks and I have made chocolate ice cream and slushies .the ice cream is great and tastes amazing and doesn’t bother my stomach like store brands do. The slushies taste almost better than the store. My kids love them. I had to buy several different syrups to make them happy. I suggest buying more tubes so you can freeze them and have them ready for when you want them. I have 6 and I am considering buying more.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
protien
on January 30, 2026
Posted by: mason67
amazing for protein icecream tasted amazing and made me feel good inside
Written by a customer while visiting sharkninja.com
Customer Rating
3
on January 29, 2026
Posted by: AmyE1981
from Utica NY
Gender:Female
I got this for Christmas the first time I used it the bowl cracked. I had it in the freezer like the directions told me too and it cracked and now I can’t use it st all.
Response from sharkninja.comBy SharkNinja, January 29, 2026
Hi Amy,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that the pint for your Ninja CREAMi cracked the very first time you used it, especially after receiving it as a Christmas gift. We understand how disappointing and frustrating that must feel, and we want to help make things right. We appreciate you for sharing this experience with us. We’ll make sure your feedback is passed along to the appropriate teams, so we can continue improving.
If there’s anything more we can do to support you, or if you’d like to share additional details, we’re here and happy to listen. You can also connect with our Customer Care team for further assistance at
https://support.sharkninja.com/contact-us.
Kind regards,
Ninja Kitchen.
Thank you for taking the time to leave a review.
We’re truly sorry to hear that the pint for your Ninja CREAMi cracked the very first time you used it, especially after receiving it as a Christmas gift. We understand how disappointing and frustrating that must feel, and we want to help make things right. We appreciate you for sharing this experience with us. We’ll make sure your feedback is passed along to the appropriate teams, so we can continue improving.
If there’s anything more we can do to support you, or if you’d like to share additional details, we’re here and happy to listen. You can also connect with our Customer Care team for further assistance at
https://support.sharkninja.com/contact-us.
Kind regards,
Ninja Kitchen.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best ice cream ever!
on January 14, 2026
Posted by: CharlieMac
Gender:Female
Best ice cream ever.
So good.
Experimenting with ingredients IS FUN
DELICIOUS
So good.
Experimenting with ingredients IS FUN
DELICIOUS
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Wow factor!
on January 5, 2026
Posted by: Johan
from Ringvägen 88 Sweden
Gender:Male
Just got it and tryed 2 times. Made strawberry ice cream. My God, the machine is fantastic. Ice cream like in store. Just love it!
I wanted to get a Pacojet but this Ninja is similar, just 6000 dollar less!!
I wanted to get a Pacojet but this Ninja is similar, just 6000 dollar less!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com