Customer reviews from sharkninja.com
Ninja - CREAMi Deluxe 11-in-1 Ice Cream and Frozen Treat Maker, XL 24oz pints, Sorbet, Gelato, Milkshakes, Frozen Yogurt - Navy
Average customer rating
4.2
(273 Reviews)
Rating breakdown 273 reviews
5 Stars
185
4 Stars
30
3 Stars
11
2 Stars
12
1 Star
35
81%of customers recommend this product.
(
138 out of
171)
Customer Reviews for Ninja - CREAMi Deluxe 11-in-1 Ice Cream and Frozen Treat Maker, XL 24oz pints, Sorbet, Gelato, Milkshakes, Frozen Yogurt - Navy
Customer Rating
5
Perfect size
on August 4, 2026
Posted by: The Momma
from Washington
Gender:Female
So far so good. I am the third person in my family to pick one of these up. It's the perfect size for my husband and I. We can make healthy alternatives without paying the premium price.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
best product i own
on August 3, 2026
Posted by: pgh to CHS
from Charleston SC
Gender:Female
I love my Ninja CREAMi and use it all the time. However, this is the fifth machine I’ve had to replace in just three years, so I definitely think the quality and durability could be improved. On a positive note, Ninja has always stood behind its product and replaced the machines when needed, which I truly appreciate.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Marketing team are morons
on August 2, 2026
Posted by: Morons
Gender:Male
Dumbest thing I ever bought. No clear instructions on use. Way too much noise in the instructions. They gave a QR code for recipes but the QR code links to this page. The marketing team are morons.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Ninja Kitchen, SharkNinja, August 4, 2026
Hi there,
Thanks for taking time to leave your review.
We're sorry to hear that your experience with the Ninja Creami has been so disappointing. We understand how frustrating it is when you're eager to get started and the instructions feel unclear, especially when the QR code doesn't take you directly to the recipes you were expecting. We appreciate you bringing this to our attention, as we know how important it is for setup instructions and support resources to be simple and easy to access. We hope the resources given via the links below help make getting started with your Creami a much smoother experience.
Guides: https://support.sharkninja.com/article/NC501-Series-Ninja-CREAMi-Deluxe-11-in-1-Ice-Cream-and-Frozen-Treat-Maker-Quick-Start-Guide?redirect=false
Recipe Link: https://www.sharkninja.com/discover/recipes/ninja-swirl-by-creami-recipes
Kind Regards,
Ninja Kitchen
Thanks for taking time to leave your review.
We're sorry to hear that your experience with the Ninja Creami has been so disappointing. We understand how frustrating it is when you're eager to get started and the instructions feel unclear, especially when the QR code doesn't take you directly to the recipes you were expecting. We appreciate you bringing this to our attention, as we know how important it is for setup instructions and support resources to be simple and easy to access. We hope the resources given via the links below help make getting started with your Creami a much smoother experience.
Guides: https://support.sharkninja.com/article/NC501-Series-Ninja-CREAMi-Deluxe-11-in-1-Ice-Cream-and-Frozen-Treat-Maker-Quick-Start-Guide?redirect=false
Recipe Link: https://www.sharkninja.com/discover/recipes/ninja-swirl-by-creami-recipes
Kind Regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Quality machine with great features
on August 1, 2026
Posted by: Smooth dude
from Oregon
Gender:Male
I am so enjoying this machine. It is simple to use and maintain. Getting creative with using healthy, clean ingredients. I have no qualms with it, thanks Ninja. I really like the texture of the lite ice cream setting. Very creamy and soft. I purchased extra pint containers so I can have some freezing while using others. I still have a lot of settings to experiment with, so far so good.
Written by a customer while visiting sharkninja.com
Customer Rating
2
on July 28, 2026
Posted by: Jack24
Gender:Male
This product when working properly is fantastic. The texture of the light ice cream is just amazing and I look forward to having one pretty much everyday. However, in the past two years I've had to buy do seperate machines because the both started to shed metal shards from the blade into the icecream. The first time this happened, I had had the product for a year so warrenty didn't work and the second time I had to argue with them for 2 months for a replacement even though the machine was only 4 months old. For the first machine, prior to the metal starting to shed, a black residue would come off of the blade even though I would clean it off like it said to do in the user manuel.
Response from sharkninja.comBy SharkNinja, July 29, 2026
Hi Jack,
Thank you for sharing your experience.
We're sorry to hear about the issues you've encountered with metal shards and blade residue using your CREAMi. We can see that you've already been assisted by our team regarding this matter, and we appreciate you giving us the opportunity to help. Your feedback has been noted and will be shared with the appropriate teams for review.
Kind regards,
Ninja Kitchen
Thank you for sharing your experience.
We're sorry to hear about the issues you've encountered with metal shards and blade residue using your CREAMi. We can see that you've already been assisted by our team regarding this matter, and we appreciate you giving us the opportunity to help. Your feedback has been noted and will be shared with the appropriate teams for review.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Endless frozen treats for summer
on July 27, 2026
Posted by: NancyN
This has been such a fun addition to my kitchen, especially during the summer. I love experimenting with different recipes, from homemade ice cream and gelato to sorbet, frozen yogurt, and protein-packed treats. It's so easy to customize flavors with my favorite ingredients.
It's perfect for family gatherings and summer parties because everyone can create something they enjoy. The results are creamy, delicious, and taste just like a treat from an ice cream shop. If you love trying new recipes, the Ninja Creami Deluxe is definitely worth having!
Written by a customer while visiting influenster.com
Customer Rating
5
Great product and company
on July 26, 2026
Posted by: Mary97
I bought one of these and spun a pint on the wrong setting which unfortunately broke the machine. Ninja replaced it under the warranty and the new machine works perfectly and is great for making keto ice creams!
Written by a customer while visiting sharkninja.com
Customer Rating
1
great product until it breaks
on July 24, 2026
Posted by: gracemiske
from New York
Gender:Female
I loved the Ninja Creami. I had been gifted one, and it worked for about a month before the blade burnt up. This is with following directions exact, thawing for 20-30 minutes, and using the light ice cream setting. They were kind enough to replace it, and unfortunately it broke again. This time, there was an issue with the with the motor and it stopped working. Months later, I bought another because I loved the product so much and it felt worth another try. I originally had the XL quart versions so I switched to the standard pint. Again, being super careful, this creami #3 broke. The motor went out again and the blade dropped. I wanted to trust this product and I still love it, but even being extremely careful and meticulous this appliance does not last.
Response from sharkninja.comBy SharkNinja, July 30, 2026
Hi Gracie,
Thank you for taking the time to share this feedback with us. We understand how disappointing it is to experience repeated issues with your Ninja CREAMi, especially after receiving a replacement and even purchasing another unit because you enjoyed the product so much.
Please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, there will be a form at the end to complete, and once submitted, one of our agents will reach out via email to continue assisting you.
https://support.sharkninja.com/article/NC500-Series-Ninja-CREAMi-Deluxe-11-in-1-Ice-Cream-and-Frozen-Treat-Maker-Troubleshooting-Guide-ca
Kind regards,
Ninja Kitchen
Thank you for taking the time to share this feedback with us. We understand how disappointing it is to experience repeated issues with your Ninja CREAMi, especially after receiving a replacement and even purchasing another unit because you enjoyed the product so much.
Please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, there will be a form at the end to complete, and once submitted, one of our agents will reach out via email to continue assisting you.
https://support.sharkninja.com/article/NC500-Series-Ninja-CREAMi-Deluxe-11-in-1-Ice-Cream-and-Frozen-Treat-Maker-Troubleshooting-Guide-ca
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com