Customer reviews from sharkninja.com
Ninja - CREAMi Deluxe 11-in-1 Ice Cream and Frozen Treat Maker, XL 24oz pints, Sorbet, Gelato, Milkshakes, Frozen Yogurt - Navy
Average customer rating
4.2
(273 Reviews)
Rating breakdown 273 reviews
5 Stars
185
4 Stars
30
3 Stars
11
2 Stars
12
1 Star
35
81%of customers recommend this product.
(
138 out of
171)
Customer Reviews for Ninja - CREAMi Deluxe 11-in-1 Ice Cream and Frozen Treat Maker, XL 24oz pints, Sorbet, Gelato, Milkshakes, Frozen Yogurt - Navy
Customer Rating
4
on August 24, 2026
Posted by: Edlla
I have my ninja Creami since January and I used them almost every day for make healthy ice cream for my kids, this machine was amazing!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome product
on August 24, 2026
Posted by: Unclechuck
Gender:Male
Awesome machine. Glad I upgraded to the newer model!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Perfect texture frozen.
on August 21, 2026
Posted by: DimaS
The Ninja cream deluxe frozen is powerful. Super easy to operate, and simple to clean. It mixes ingredients to absolute perfection every day for everybody.
Written by a customer while visiting influenster.com
Customer Rating
5
I make my own ice cream
on August 20, 2026
Posted by: Emiemz
Gender:Female
Love the ninja Creami, have one every night. Works so well with the right recipes
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love the ice cream
on August 20, 2026
Posted by: Bbb21
from Ohio
Gender:Female
I've only used it once but the vanilla recipe from the book was amazing with added real vanilla beans. I have 2 other kinds prepped to try too. Very happy with the warranty as well.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Perfect for anyone who loves frozen treats
on August 18, 2026
Posted by: TracyC
If you ever wanted to male your own Ice Cream, I might have just found your new favorite kitchen item. This easy to use multi functional machine does it all, ice cream, shaved ice, smoothies, milkshakes and gelatos.
You have the freedom to make it however you desire even High Protein Ice cream.
Pros
Easy to Clean
Customize
great texture
Cons
It does require to pre freeze for 24 hours ( but I found it not to be that big of a deal as i have five containers)
If you love frozen treats do not miss out on this machine
You have the freedom to make it however you desire even High Protein Ice cream.
Pros
Easy to Clean
Customize
great texture
Cons
It does require to pre freeze for 24 hours ( but I found it not to be that big of a deal as i have five containers)
If you love frozen treats do not miss out on this machine
Written by a customer while visiting influenster.com
Customer Rating
4
Good, but
on August 6, 2026
Posted by: Greg disappointed
I do love this machine, the only thing that disappointed me was so book in the box, only quick start and warranty card. As I said the keto ice cream is awesome. Thanks
Written by a customer while visiting sharkninja.com
Customer Rating
2
Poor Quality Makes It Frustrating to use
on August 4, 2026
Posted by: raymond22
I wanted to like the Ninja CREAMi 11-in-1, but mine has multiple quality-control issues.
The two included XL tubs do not fit consistently into the outer bowl. One tub fits correctly, while the other has to be forced into place before the lid will close. This happens even when the tubs are completely empty and at room temperature, so it is clearly an issue with the fit of the components rather than the contents.
The problem becomes worse after freezing. As the mixture freezes, the bottom of the tub deforms slightly, preventing it from connecting properly to the outer bowl. Using the machine then becomes an unnecessary struggle every time.
For a product at this price, the tubs and outer bowl should fit together smoothly and consistently. The basic design may be useful, but the poor manufacturing quality and inconsistent fit make the machine frustrating to use. I expected much better quality from Ninja.
Response from sharkninja.comBy SharkNinja, SharkNinja, August 5, 2026
Hi Raymond,
Thank you for taking the time to share your review.
We're truly sorry to hear about the difficulties you've experienced with your Ninja CREAMi, and we completely understand how disappointing and frustrating it must be when parts do not fit together as expected, especially after investing in a premium product. Your feedback is important and helps us improve both our products and overall customer experience. We would recommend contacting our Customer Service team using the link below so we can review this further and provide additional support. We would recommend using our self-troubleshooting support by clicking the link below, which may help address the issues you are experiencing and ensure the components are assembled correctly.
https://support.sharkninja.com/article/NC500-Series-Ninja-CREAMi-Deluxe-11-in-1-Ice-Cream-and-Frozen-Treat-Maker-Troubleshooting-Guide-ca
Best regards,
Ninja Kitchen
Thank you for taking the time to share your review.
We're truly sorry to hear about the difficulties you've experienced with your Ninja CREAMi, and we completely understand how disappointing and frustrating it must be when parts do not fit together as expected, especially after investing in a premium product. Your feedback is important and helps us improve both our products and overall customer experience. We would recommend contacting our Customer Service team using the link below so we can review this further and provide additional support. We would recommend using our self-troubleshooting support by clicking the link below, which may help address the issues you are experiencing and ensure the components are assembled correctly.
https://support.sharkninja.com/article/NC500-Series-Ninja-CREAMi-Deluxe-11-in-1-Ice-Cream-and-Frozen-Treat-Maker-Troubleshooting-Guide-ca
Best regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com